Troubleshooting

Account

• I can't access my account
• I can't link my phone number
• I can't reset my password
• I'm using Marco Polo

Classes

• There are duplicate names or people I don't recognize in my class
• I can't add an owner to my class
• I get an error when I try to add a participant
• I'm having trouble texting a class code to 81010
• I get an error when I try to join a class

Messaging

• My text messages look strange or out of order
• My announcement won't send
• Messages are slightly delayed
• Messages aren't being delivered
• People can't open the attachments I send
• I'm getting messages from a person or class I don't recognize

On the web

• How do I enable cookies?
• How do I take a screenshot?
• The site isn't loading or I see a network security certifciate
• My widget isn't appearing on my blog/website