Troubleshooting

Account

• Why is someone messaging with my name?
• My wireless network is unsupported
• I can't access my account
• I can't link my phone number
• I can't reset my password

Known issues

• Students under 13 can't join classes outside the United States
• Service disruption for Rogers customers in Canada

Messaging

• I can't find an unread message/notification
• I'm not receiving messages
• My text messages look strange or out of order
• My announcement won't send
• Messages are slightly delayed
• Messages aren't being delivered

See all 8 articles

Classes

• I can't add an owner to my class
• I get an error when I try to add a participant
• There are people I don't recognize in my class or duplicate names
• I'm having trouble texting a class code to 81010
• I get an error when I try to join a class

On the web

• How do I enable cookies?
• How do I take a screenshot?
• The site isn't loading or I see a network security certificate
• My widget isn't appearing on my blog/website