Remind

Schools & Districts Higher Ed Teachers Families Partners

Log in

Help Center
Troubleshooting

Troubleshooting

General

My district is banning Remind this year. What can I do?
My wireless network is unsupported
Students under 13 can't join classes outside the United States
Service disruption for Rogers customers in Canada

Account

Why is someone messaging with my name?
How do I reset my Remind password?
I can't link my phone number
I can't reset my password

Messages

I can't find an unread message/notification
I'm not receiving messages
My text messages look strange or out of order
My announcement won't send
Messages are slightly delayed
Why aren't my messages being delivered?

See all 9 articles

Classes

I can't add an owner to my class
I get an error when I try to add a participant
There are people I don't recognize in my class or duplicate names
I'm having trouble texting a class code to 81010
I get an error when I try to join a class

Technical issues

What does it mean that my mobile device is rooted or jailbroken?
How do I enable cookies?
How do I take a screenshot?
The site isn't loading or I see a network security certificate
My widget isn't appearing on my blog/website

Can’t find what you’re looking for? Get in touch!

Tutoring Help

Troubleshooting

General

My district is banning Remind this year. What can I do?
My wireless network is unsupported
Students under 13 can't join classes outside the United States
Service disruption for Rogers customers in Canada

Account

Why is someone messaging with my name?
How do I reset my Remind password?
I can't link my phone number
I can't reset my password

Messages

I can't find an unread message/notification
I'm not receiving messages
My text messages look strange or out of order
My announcement won't send
Messages are slightly delayed
Why aren't my messages being delivered?

See all articles

Classes

I can't add an owner to my class
I get an error when I try to add a participant
There are people I don't recognize in my class or duplicate names
I'm having trouble texting a class code to 81010
I get an error when I try to join a class

Technical issues

What does it mean that my mobile device is rooted or jailbroken?
How do I enable cookies?
How do I take a screenshot?
The site isn't loading or I see a network security certificate
My widget isn't appearing on my blog/website

Live chat with an agent

Our chat service is available to you during these times:

Monday - Friday from 8am to 8pm PT

Saturday - Sunday from 6:30am to 5:30pm PT

Click the button on the bottom right to chat now

Reach out to us directly

Still can’t find what you’re looking for? Send us a message and
we’ll get back to you as soon as possible.

Terms & Policies

Product

Schools & Districts
Higher Education
Teachers
Families
Partners

Company

About Us
Careers
Press
Resources

Community

Connected Educators
Trust & Safety
Help Center
Blog

Terms & Policies