My announcement won't send

Check the length of message

You can access higher character limits with a School and District Plan. If your school or district administrator is interested in learning more about these, they can see more details here

If you are unable to send a message, check the length of your message. If you notice there's a red line around the message box and a negative number in the lower right, your message is too long. Your message should be 140 characters or less. 

The Send button should activate (turn bright blue) once a Class name is in the TO: field, and a typed message is less than 140 characters. If you're using Attach, remember to include a short message with your file / photo to activate the Send button.

Switch your web browser

If checking the length isn't the issue, try switching your browser. Certain older browser versions can sometimes give us a little trouble and so a simple swap can make all the difference! We recommend using Firefox or Google Chrome if that is available for you to download.

On the app

Please try the following:

  1. Are you on wifi or 4G service? Try switching to the other one and sending again.
  2. Try logging out and back in.
  3. Look for an update in the Apple App Store or Google Play app stores. Sometimes an outdated app version will not perform well.

If you still experience issues sending a message, please contact us so we can help you further!