Check the length of message
You can access higher character limits with a School and District Plan. If your school or district administrator is interested in learning more about these, they can see more details here.
If you are unable to send a message, check the length of your message. If you notice there's a red line around the message box and a negative number in the lower right, your message is too long. Your message should be 140 characters or less.
The Send button should activate (turn bright blue) once a Class name is in the TO: field, and a typed message is less than 140 characters. If you're using Attach, remember to include a short message with your file / photo to activate the Send button.
Switch your web browser
If checking the length isn't the issue, try switching your browser. Certain older browser versions can sometimes give us a little trouble and so a simple swap can make all the difference! We recommend using Firefox or Google Chrome if that is available for you to download.
On the app
Please try the following:
- Are you on wifi or 4G service? Try switching to the other one and sending again.
- Try logging out and back in.
- Look for an update in the Apple App Store or Google Play app stores. Sometimes an outdated app version will not perform well.
If you still experience issues sending a message, please contact us so we can help you further!