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I get an error when I try to add a participant

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Tess Lippincott
Customer Support

If you get a prompt like "5 users were added successfully. 3 errors was detected. Fix them and resubmit", it could be due to one of the following reasons:

  • A user has blocked Remind by texting STOP. The user can re-join or resubscribe by texting the class or school code to the Remind number, 81010. 

  • A user has been banned from the school organization.

  • A user has been blocked by the owner of the class.

  • The user has already received a class invitation that day. You cannot invite a user twice or more in one day to the same class.
  • Users under the age of 13 aren't allowed to join a class that is owned by another student or parent. 

  • Users under the age of 13 aren't allowed to join a class that hasn't been linked to a school. 

To inquire about a blocked/banned user or if you are unsure how to proceed, contact support@remind.com

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  • How do I add another owner to my class?
  • How do I change my role?
  • Here's how you can contact us
  • What are all the roles on Remind?
  • How can I set a preferred language for my class participants?

Can’t find what you’re looking for? Get in touch!

  1. Help Center
  2. Troubleshooting
  3. Classes

I get an error when I try to add a participant

Avatar
Tess Lippincott
Customer Support

If you get a prompt like "5 users were added successfully. 3 errors was detected. Fix them and resubmit", it could be due to one of the following reasons:

  • A user has blocked Remind by texting STOP. The user can re-join or resubscribe by texting the class or school code to the Remind number, 81010. 

  • A user has been banned from the school organization.

  • A user has been blocked by the owner of the class.

  • The user has already received a class invitation that day. You cannot invite a user twice or more in one day to the same class.
  • Users under the age of 13 aren't allowed to join a class that is owned by another student or parent. 

  • Users under the age of 13 aren't allowed to join a class that hasn't been linked to a school. 

To inquire about a blocked/banned user or if you are unsure how to proceed, contact support@remind.com

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Related articles

  • How do I add another owner to my class?
  • How do I change my role?
  • Here's how you can contact us
  • What are all the roles on Remind?
  • How can I set a preferred language for my class participants?

Can’t find what you’re looking for? Get in touch!

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