Engagement Reports FAQs

For administrators with a Remind plan.

Click on the links below to quickly get answers to questions you may have about your engagement reports.

What is the difference between an engagement report and an admin statistic report? 

Why is my data not populating?

How do I analyze my engagement reports?

Why do I not see more engagement reports?

Why do some users not have a role?

Why do I see users with the incorrect name, but with the correct contact information?

How do I remove a user that no longer belongs in my organization?

I noticed some users have duplicate accounts. 

I have teachers that have not yet claimed their rostered classes. 

I have users that are either missing a contact point or have an incorrect one. 

What does each column represent on the engagement reports?

How can I reach users that do not have their notifications enabled for any device?


What is the difference between an engagement report and an admin statistic report?

Engagement reports give you visibility and insight into an individual parent's, student's, or teacher's engagement across your organization. The reports include the total number of inbound and outbound announcements sent within your organization as well as the total number of chats, reactions, and voice calls sent by each person in your community*. Also, engagement reports count each message received by a user once. For example, if a user receives a message via push and SMS, the engagement reports will reflect it as the user receiving one message. You can analyze the raw engagement reports data, and use it to plan and implement concrete interventions that will increase meaningful engagement with each community member.

On the other hand, admin stats provide you with aggregated statistics of messages - announcements, chats, and reactions excluding voice calls - that any user associated with your organization has sent over time. This means that the data does not always reflect communication that is occurring within your organization as a teacher, parent, or student could also have their account linked to other organizations. Admin stats count each message delivered by each delivery channel. For instance, if a user receives the same message via push and SMS, admin stats will count it as two delivered messages. You can use admin stats to improve your district-wide communication policy, and help your teachers increase their parent and student engagement. 

Why is my data not populating?

When you use Google to access your pivot tables for student, parent, and teacher engagement, the data will automatically populate in the other tabs. If you use Excel, you must click the Data tab, and then click Refresh All in order for the pivot tables to populate. 

How do I analyze my engagement reports?

You can use Remind's drag-and-drop pivot tables via Google Docs or Excel to pull together basic metrics for student, parent, and teacher engagement that enable you to dive deeper into the data and identify which users have opted out of notifications, sent and received messages as well as which teachers and parents have placed and received connected phone calls this week. 

Why do I not see more engagement reports?

Engagement reports are a new feature, so you will only have access to 1-2 weeks of data initially. In the near future, you will be able to request engagement reports for the previous ten weeks. 

Why do some users not have a role?

These people are usually pre-synced users who did not select a role when they created their account. You can update a user's role at anytime. In your Remind account, select the School, and then click People. Search for the name of the person whose role you need to change, and then click on the name of the user. A user profile will appear on the right-hand side of the screen. Select the three dots (...) and click change role.

Why do I see users with the incorrect name, but with the correct contact information?

The users more than likely created their Remind account prior to rostering. At the moment, the names Remind receives from a CSV upload do not replace the names that are already associated with a user's account. Also, admins cannot update the name on an account. Anyone who has an incorrect name or nickname can log in to their account via remind.com on a computer, or by using our iOS or Android apps, and edit their name there. If anyone needs assistance, they can contact us via rmd.me/help, and we will take a look at their account.

How do I remove a user that no longer belongs in my organization?

At the moment, you cannot manually remove rostered users from an organization. You must contact our Support Team so we can help with the removal of the individuals from your organization. After we have removed them, you must also remove them from your CSV files and upload the updated files in order to prevent their accounts from being recreated during the next sync, or remove them from Clever depending on the rostering method you used. 

To remove non-rostered users from a school, when you are logged in to your account on a computer, select the school which is located under your Schools list, and then click on the People tab at the top of the dashboard. You can then select all the names of the people you would like to remove, and click the Remove button on the right panel. 

I noticed some users have duplicate accounts. 

The users more than likely were already using Remind with one contact device, and then your organization created a rostered account for them using another device. We recommend you share the following resource with users that have multiple accounts: Merge duplicate Remind accounts. They can choose the account they want to keep, and add additional contact devices to that account. 

I have teachers that have not yet claimed their rostered classes. 

You can view all unclaimed rostered classes by clicking on your school's Class list, and switching the view from Active to Unclaimed. Then click Notify class owners in the side panel to send an email notification to all class owners with rostered classes that have not yet been claimed.

I have users that are either missing a contact point or have an incorrect one. 

All users can update the phone number and/or email associated with their account by updating their notification preferences. You must also update their information in your organization's CSV files if you completed a CSV sync, or update their Clever account.

What does each column represent on the engagement report?

You can view the engagement report glossary here

How can I reach users that do not have their notifications enabled for any device?

Users that do not have notifications enabled will not get a push notification, email, or text message for new messages. But, when they log in to their Remind account from a computer via Remind.com, or in to our iOS Or Android app, they will see new messages. We recommend encouraging these individuals to adjust their notification preferences to receive message alerts. If your organization has the urgent messaging feature as a part of your Remind Plan, any urgent messages you send will reach everyone in your community across all available devices—regardless of their notification preferences. 

 

*Note: Students under 13 can only receive announcements. They cannot send messages.