For all Remind users.

You may have duplicate Remind accounts if you're in a school or district that has the Remind Hub plan and the organization created an account for you, if you've used more than one email address or phone number with Remind, or if your contact information has changed since you first signed up for Remind. This article will show you how to merge your duplicate accounts so you can send and receive messages via one Remind account.  

This article contains the following sections:

• Web
• iOS app
• Android app

Things to keep in mind

• Please keep in mind that any private conversations from the merged account will not transfer over, but all new conversations moving forward will be in your linked account. Also, you may or may not be prompted to create a new password after the merge is complete.
• Log out of the Remind app before you share or change your device. This is to avoid your account from being accidentally accessed by another user. If you believe you've merged an account in error, please contact our Support team via rmd.me/help.

Web

1. Log in to your Remind account on a computer. Remember, if your school created an account for you, sign in to that account.  
2. Click on your name in the upper left corner.
3. Choose Account settings.
4. Select the Notification Preferences tab.
5. To add the new email or phone number that might be associated with a duplicate Remind account, click Add device.                                    
6. Confirm your new device by entering the 4-digit confirmation code that was sent to your device.
   
7. If your email or phone number is associated with an existing Remind account, you will be prompted to merge the accounts.
8. Review and verify the information that is found in the existing account is yours.
9. If it is your account, select That's also my account.                                                     
   
   
10. Click Submit.
11. Click Merge accounts to combine your duplicate accounts.
12. You will receive a confirmation email and/or text message when the merge is complete.

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iOS app

1. Open the Remind app.
2. Tap the 3 lines at the top left.
3. Tap the gear icon on the top right.
4. Tap Notifications.
5. Tap Add phone or email.
6. Tap either phone number or email.
7. Add the new email or phone number that might be associated with a duplicate Remind account.
8. Confirm your device by entering the 4-digit confirmation code that was sent to you.
9. If your email or phone number is associated with an existing Remind account, you will be prompted to merge the accounts.
10. Review and verify the information that was found in the existing account is yours.
11. Tap That's also my account to continue merging.
    • Select I don't recognize that account if you are not merging your account but using the same phone number.
12. Tap Merge Accounts.
13. You will receive a confirmation email and/or text message when the merge is complete.

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Android app

1. Open the Remind app.
2. Tap the 3 lines at the top left.
3. Tap the gear icon on the top right.
4. Tap Notifications.
5. Tap Add phone or email.
6. Tap either phone number or email.
7. Add the new email or phone number that might be associated with a duplicate Remind account.
8. Confirm your device by entering the 4-digit confirmation code that was sent to you.
9. If your email or phone number is associated with an existing Remind account, you will be prompted to merge the accounts.
10. Review and verify the information that was found in the existing account is yours.
11. Tap That's also my account to continue merging.
    • Select I don't recognize that account if you are not merging your account but using the same phone number.
12. Tap Merge accounts.
13. You will receive a confirmation email and/or text message when the merge is complete.

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