Send urgent messages**

For administrators with urgent messaging, a premium feature available with the Remind plan! To learn more, please contact your Remind account manager or Remind support.

Urgent messaging reaches everyone in your community across all available devices—regardless of their notification preferences.

Remind delivers urgent messages via text message, smartphone app notification, email, and landline.

Text   iOS app    Android app 
SMS_Notification.png   iOS_Lock_Screen_-_Notification.png   Android_Lock_Screen.png

Urgent messages also include text-to-voice calls as a fallback if recipients aren’t reachable by text or app. This includes people who have opted out of text notifications and any delivery failures.

Urgent messaging should be limited to emergency situations, ranging lockdowns, weather closures, or unexplained absences.

How to send an urgent message

Navigate to your message compose icon Screen_Shot_2019-06-11_at_12.56.15_PM.png on the web or on the mobile app, and select Urgent message. 


Confirm that you want to send an urgent message, and select Continue.


Choose a sender: The message can come from the district itself, or you can select yourself as the sender of the message. Replies will go to the sender if they have replies enabled for their Remind account.

Participants can reply to the urgent message if the sender has two-way messaging enabled.

Select recipients: Urgent messages can be sent districtwide, schoolwide, or to classes that the administrator owns. Recipients will receive urgent messages as text messages, push notifications, emails, or text-to-voice calls.

Urgent messages will be sent to everyone who is SIS-linked (learn more about SIS rostering enforcement). If someone has opted out of text messages, they will receive a text-to-voice call and voicemail. Note: Voice clips and attachments will not be communicated to text-to-voice recipients. 

Compose your message: Urgent messages are marked “URGENT.” Although you can edit this text, it allows recipients to quickly understand that the message is urgent. You can see what the recipient experience looks like above.  

Finally, review and send your message.