For administrators with Remind Hub. Web only.

To ensure everyone in your community has the appropriate messaging capabilities, you can easily assign and change their organizational role from your administrator dashboard. Members of your school can have the staff, teacher, parent, or student role. Or, they may not have a role assigned to them.

Individuals may also have multiple roles at your school, and have the same or different roles at other organizations. For example, a teacher at your school may have the parent role at another school. Or, a teacher at your school may also have the staff role for your school. However, individuals cannot have different roles for different classes at an organization. For example, a school participant who has the parent and the teacher role for their school will show up as a teacher and a parent in all of the classes they are in at the school.  

At the moment, we do not have the "administrator" role. Instead, all verified district and school administrators have the "teacher" role as well as admin access to their organization. Anyone who needs admin permission can obtain it from one of the verified administrators at their school. These verified individuals manage an administrator dashboard, which includes communication statistics and organization-wide messaging. This level of access is only available to schools and districts with Remind Hub. 

Only administrators can change the role of school participants in their organization in bulk or individually. Teachers and parents can update their own role via their account. Students cannot update their own role at this time. 

This article contains the following sections:

• Change the role of one participant
• Change the role of multiple participants in bulk
• Overview on the roles we have at Remind
  • Staff
  • Teacher
  • Parent
  • Student
  • No role
• Things to keep in mind

Change the role of one participant

1. Log in to your Remind account.
2. Select the School the participant is in from the left navigation menu. 
3. Click the People tab.
4. Click on the name of the individual whose role you want to change from the list.
   • Alternatively, you can search for the individual. 
5. Click on the three vertical dots on their profile menu.
6. Select Change role.
7. Click on their existing role under the Role column. 
8. Select Student , Parent , Teacher, or Staff on the dropdown menu to add or remove a role to or from the individual's account.
   • If you're unable to select Change role, it is because some of the participants you've selected have admin access or are students under 13. 

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Change the role of multiple participants in bulk

1. Log in to your Remind account.
2. Select the  School the participants are in from the left navigation menu. 
3. Click the People tab.
4. Click on the dropdown menu and chooseStudents, Parents , Teachers,  Staff, or  No role.
   Note 1 - You can add more than one role to the account of the participants you select. Ex. You can change the participants' role to parent and teacher, teacher and staff, staff and parent, or parent, teacher, and staff.
   Note 2 - You cannot select the "student" nor the "Not sure" role and any other role. A student cannot also be a parent, teacher, or staff member in Remind at this time. Participants whose role has been changed to "Not sure" will receive an email prompting them to update their role.
5. Click on the initials of all the participants whose role you want to change → .  
   • Alternatively, you can search for the individuals. 
   • Repeat Step 4 and 5 to select additional participants.
6. Select Change role on the right navigation panel.
   
   • If you're unable to select Change role, it is because some of the participants you've selected have admin access or are students under 13. 
7. Check the box to selectStudent , Parent , Teacher,Staff, and/or  Not sure on the pop-up box.
   • You can only change the role of students over 13.
8. Click Change role.
   Note - The new role(s) you select for participants will override all of their existing roles.
9. Refresh your page to see the update.

All participants who have an email associated with their Remind account will receive a notification about the change.

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Overview on the roles we have at Remind

Staff

• A school participant who can view your school's entire People list, and who can send an individual or group message to anyone in the organization. They can only obtain this role if a district or school administrator assigns it to them. Individuals with the staff role cannot send district or school-wide announcements. They can create classes, become co-owners of classes, or join other classes as a class participant.

• This role is best for non-teaching staff members, such as office managers, guidance counselors, school nurses, and other school personnel who need to communicate with people across their organization frequently.

• District and school administrators cannot have the staff role. You must first remove their admin permission before you can assign them the staff role.

Staff members can view and message anyone in their organization.

Teacher

• An owner or a co-owner of classes who can send messages to students, parents, and teachers in their classes. They can also join and become class participants of other teachers' classes.
• Assign this role to members of your staff who are responsible for communicating with parents and students. This role is best suited for classroom teachers, coaches, special education and resource teachers, advisors, etc.

Teachers can view and message anyone in classes they own.

Parent

• A class participant who can join classes owned by their child's teachers. Depending on the teachers' class settings, parents may be able to message other class participants. They can also create classes on their own. We highly recommend you link their account to their child's account. 
• Give this role to K-12 guardians of students at your school.

Parents can view and message participants in classes they've joined that have participant messaging turned on. In this example, it is turned off so the parent can only view and message the class owner.

Student

• A class participant who can join their teachers' classes. Their account should be linked to their parents' account. They currently have the ability to create classes, and they may be able to message other class participants based on their teachers' class settings. 
• This role is best suited for elementary, middle, high school, or college students.
• Students cannot have the staff role.

Students can view and message participants in classes they've joined that have participant messaging turned on. In this example, it is turned on so the student can view and message anyone in the class.

No role

• A class participant who was added to a class or school without a role.
• They can create classes and message participants in classes that have participant messaging turned on.

Individuals without a role have the same class view and capabilities as students and parents.

Teachers, parents, and individuals with no role can update their organizational role via Account settings. Students must have their role updated by a verified administrator or teacher. Also, only verified administrators can add or remove the staff role to or from someone's account. 

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Things to keep in mind

• If you would like assistance with bulk adding a list of members with the staff role to your organization, download and fill out the template below and email it to your organization's Customer Success Manager or to our Support team.

See this example or download template

• Students cannot have the staff role; so you will not see the staff role as an option on a student's account. If a staff, teacher, or parent erroneously has the student role, you must change their role to either the teacher or parent role first before you can assign them the staff role. 

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