For Remind Hub district administrators |
Rostering is the fastest and easiest way to roll out Remind across your organization. If your district or school uses Clever, you can create accounts and classes for everyone. Transfer data from your SIS via Clever to Remind to make it easy for members to start using Remind.
Review our Clever FAQs article for more information about Remind's Clever sync.
This article contains the following sections
Before you begin
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Make sure you're a district administrator. Please speak to the individual at your organization who set up your Remind Hub account if you need the role. They can provide you with district admin access from their administrator dashboard.
- You have access to your district's Clever account.
- Admin users in Remind are considered staff members in Clever. When you assign the staff role to a person in Clever, they'll be added as an admin in Remind. Review the Filters section in Clever to ensure your organization doesn't have a filter on staff users.
- To add people with the staff role, click the Edit sharing button in Clever and check Also share all staff with Remind.
- Decide if you want SIS rostering enforcement enabled for your district. This allows you to remove the option for SIS-linked members to leave the organization.
Setting up a Clever sync
Step 1: Add Remind in Clever |
Step 2: Share data with Remind via Clever
Please keep the following in mind when sharing data via Clever:
You can see the data you share with Remind in the Clever data browser. If necessary, please get in touch with Clever to adjust your sync settings. |
Step 3: Connect your schools in Remind
Remind will process the sync and immediately create accounts and classes. Initial syncs can take anywhere from 20 minutes to 24 hours. For future syncs, processing time should be at most 8 hours. Administrators will be able to see the classes created in their administrator dashboard. Please note teachers will need to log in to Remind to claim the account. Teachers with an active account and active users of Remind will immediately gain access to their rostered classes. You will receive a confirmation email with details of your sync and the next steps. If you’d like to change your Clever sync configuration settings in the future, contact the Remind Implementation team. |
Step 4: Send teacher, student, and parent notificationsAfter you complete the Clever sync, you must notify teachers, students, and parents about their new accounts. Any district or school administrator can manually trigger notifications from each school’s SIS sync report. You can learn more about the first teacher, student, and parent notifications here. |
Step 5: Add student mobile numbers to Clever-rostered accounts (optional)
Since Clever doesn’t store student phone numbers, student accounts created via Clever sync will only include email addresses. Students can add their mobile number to Remind by following these instructions. |
Troubleshooting a Clever sync
Remind has several safeguards to ensure accurate data is transferred from Clever. Please review the articles below for information on addressing sync holds and errors/alerts.
- Sync holds: A school's sync will be placed on hold if Remind suspects a data configuration issue with your Clever sync. You'll be notified via email when a sync is put on hold. You can learn more about sync holds here.
- Errors and alerts: Errors are issues in your SIS that prevent teacher or student accounts from being created. You must address these as soon as possible. Alerts are minor data errors in your SIS that, if fixed, would make Remind more useful and productive for your school community. Learn more about sync errors & alerts.
Nightly Clever syncs
Remind syncs with Clever every night between 11 p.m. and 5 a.m. PT. When new classes or accounts are added or removed from your SIS, these updates will be automatically reflected in Remind. User actions in Remind (like changing the name of a class) will not be affected by these syncs.
You should send Clever rostering notifications to teachers, students, and parents who are added to Remind from Clever about their new Remind account.
Once a Remind account has been created, users can update their contact information directly in Remind.
Single sign-on with Clever
Single sign-on (SSO) with Clever allows teachers and students to log in to Remind directly from Clever using their Clever credentials. Remind doesn't support Clever SSO for administrators at this time.
You can learn more about SSO with Clever here.
Have additional questions about Clever rostering with Remind? Check out our SIS rostering FAQs.