My Clever sync status is on hold

For administrators with a Remind plan using Clever.

A school's Clever sync will be placed on hold if Remind suspects a data configuration issue with your school information, or if Remind encounters an issue with the Clever sync connection. You will be notified via email when a sync is placed on hold.

Instructions for resolving each of the different hold states are outlined below:

Data removals

As a policy, Remind holds syncs that will have a large impact on your data. This is an opportunity to review the data removals to make sure they're expected. Please note this hold type is to be expected when Clever syncs are updated during the semester and year-end changes. 

  1. If the changes are unexpected, contact your SIS administrator or Clever Support for help, and undo the removals in Clever. Once you have addressed the issue, click Check for new Clever data, and confirm the action on the next screen by clicking Yes, continue.fix_the_errors_clever.png
  2. If the data removals are expected, click Confirm removals. confirm_clever.png

Data configuration

There are two data configuration issues that can result in a sync being placed on hold: either students in your school data have six or more contacts associated with them, or contacts with the "emergency" or "secondary" contact type were detected in your data share. All contacts that are shared with Remind will receive a SIS-linked Remind account. Emergency and secondary contacts are users that teachers don't typically contact. As such, we don't recommend creating accounts for them.

  1. If you need to filter out emergency and secondary contacts from your data share with Remind, contact your SIS administrator or Clever Support.
  2. Once you've removed emergency and secondary contacts from your data share with Remind, click Check for new Clever data, and then click Yes, Continue on the school's SIS sync report. Remind will process the sync immediately.data_configuration_clever.png

Disconnected

Your Clever sync will be placed on hold if Remind is unable to connect with Clever. 

  1. Check your settings in Clever. Make sure of the following:
    • You have the Remind app installed in Clever. You can install the Remind app here.
    • You are sharing the correct data with Remind. We recommend sharing data by school. Learn more about sharing settings with Remind here.
  2. Once you've addressed the above, click I fixed it on the school's SIS sync report. Remind will attempt to reconnect with Clever and process the sync immediately. 

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