For administrators with Remind Hub who completed a Clever sync. The new dashboard is coming soon.

When you're on the SIS sync dashboard for your district, scroll down to the Schools section. Here you'll see the schools in your district that have one of the following sync statuses:

Connected - Schools that are successfully sharing data to Remind via Clever.

On hold - Schools that have sync changes that will significantly impact their data. 

Not connected - Schools that are not sharing any data with Remind.

The district administrator in charge of your sync will be notified via email whenever a sync is placed on hold. 

This article has the following sections:

• On hold reasons
• Not connected
• Disconnected

On hold reasons

Any time a school is on hold:

1. Select the school.
2. Click Download CSV of changes.
3. Review the sync changes to ensure they are expected.

Although you can release holds on each school's SIS sync dashboard, we recommend doing so from the district level because you can view all the schools at once and take action for one or more schools simultaneously.

Large number of removals - You'll see this hold when Clever syncs are updated during the semester- and year-end changes, such as the removal of people and classes, as well as changes to source IDs. 

• If data removal changes are unexpected, contact your SIS administrator or Clever Support to help undo the removals in Clever. Once you have addressed the issue, click Check for new Clever data, and confirm the action on the next screen by clicking Yes, Continue.
• If the data removals are expected for specific schools, select the schools and click Clear holds.   

Too many parent connections  - Students have six or more guardians associated with them.

• If the student shouldn't have that many guardians connected to them, remove the associations in Clever and click Check for new Clever data in Remind to sync again.
• If you've confirmed all the guardians and their numbers should be linked to the student, then select the school and Clear holds. 

Emergency contacts included - Some people in your data have the "emergency" or "secondary" contact type in Clever. We don’t recommend creating accounts for emergency or secondary contacts. We also don't recommend creating an account for people who should not receive messages about students.

• If you need to filter out emergency and secondary contacts from your data shared with Remind, you can contact your SIS administrator or Clever Support. Once you've removed emergency and secondary contacts from your data shared with Remind, click Check for new Clever data, and then click Yes, Continue on the school's SIS sync report. Remind will process the sync immediately.

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Not connected

You may have schools in your district that are not sending data to Remind. If this is intentional, you don't have to take any action. If you need to connect a school, you can click Match schools and follow the prompts on the page to share the school's data with Remind. 

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Disconnected

Your Clever sync will be placed on hold if Remind cannot connect with Clever.

1. Check your settings in Clever. Make sure of the following:
   • You have the Remind app installed in Clever. You can install the Remind app here.
   • You are sharing the correct data with Remind. We recommend sharing data by school. You can learn more about sharing settings with Remind here.
2. Once you've addressed the above, click I fixed it on the school's SIS sync report. Remind will attempt to reconnect with Clever and process the sync immediately.

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