What is my SIS sync report?

Available to administrators with a School Plan or District Plan.

This article contains information on the following:

  1. SIS Sync Overview
  2. How do I resolve sync errors or alerts?
  3. What happens after I resolve errors or alerts in my SIS?
  4. Why was my sync placed on hold?
  5. How do I resume a sync that has been placed on hold?

SIS Sync Overview

Administrators at schools and districts that have rostered using Clever can now view the status of each school's Clever-Remind sync on their SIS sync report!

To access, head to the Settings tab in the admin dashboard and select SIS Sync. Here you will see all of the Remind schools in your district and the status of each school's Clever-Remind sync. You can drill into the sync details for each school by clicking the name of the school.

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The SIS sync report is sorted by sync status to help draw your attention to the most actionable information. If there are schools in your district that are not part of the Remind Plan, they will be in gray.

  • Teachers & Students indicate the number of rostered teacher or student user accounts that have been provisioned in Remind from Clever.
  • Errors are issues in your SIS that prevent teacher or student accounts from being created. It's critical that you address these as soon as possible. Schools with errors will be highlighted in red and will display a red exclamation point. More on SIS error resolution below.
  • Alerts are minor data errors in your SIS that, if fixed, would make Remind more useful and productive to use for your school community. More on SIS alert resolution below.
  • Sync status indicates the status of a school's Clever-Remind connection.

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How do I resolve sync errors or alerts?

If a school's sync has errors or alerts, the SIS sync report will indicate this issue and you will be able to drill into the school to see details of the error or alert types with information on how to resolve them.

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  • When you drill into an individual school's SIS sync report, you will find details on the status of that school's Clever-Remind sync, including the date and time of the last Clever-Remind sync.
  • If there are errors or alerts, you can download .CSV files that contain information on the users that need to be corrected in your SIS. This will equip you with a detailed list of the changes that need to be made directly in your SIS.

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What happens after I resolve errors or alerts in my SIS?

For schools and districts that have an automatic sync established between their SIS and Clever, any updates that are made directly in your SIS will be pushed to Remind via Clever on a nightly basis between 11PM and 5AM PST.

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Updates made to your SIS need to first be processed and stored in Clever before being pulled into Remind. Not all SIS-Clever sync types are processed automatically and as such, you may need to upload your updated SIS data to Clever before changes will appear in Remind. Refer to your District Dashboard in Clever for details on your SIS-Clever sync type and frequency.

  • Contact your SIS Administrator or Clever Support if you have any questions on your SIS-Clever sync.

Why was my sync placed on hold?

A school's sync will be placed on hold if Remind encounters an issue with the Clever connection or suspects a data configuration issue in your SIS or in Clever. You will be notified via email when a sync is placed on hold. Drill into a school's SIS Sync report to find details on the hold type, including next steps on how to resolve the issue and resume the sync.

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How do I resume a sync that has been placed on hold?

In order to resume a sync that has been placed on hold, you will need to address the issue for the hold directly in Clever or in your SIS. Instructions for resolving each of the different hold types are outlined below.

Disconnected: Remind is unable to communicate with Clever.

  • Check your settings in Clever. Make sure of the following:
    • You have the Remind app installed in Clever. You can install the Remind app here.
    • You are sharing the correct data with Remind. We recommend sharing data by school(s). Learn more about sharing settings with Remind here.
  • Once you've addressed the above, click Resume sync on the school's SIS sync report. Remind will attempt to reconnect with Clever and process the sync.

Lots of data changes: Remind has encountered a large number of destructive data changes.

  • As a policy, Remind holds syncs that will have a large impact on your data. This is an opportunity to review the changes to make sure they're expected.
    • Download the .CSV files that contain information on the destructive changes encountered by Remind and review them. If you wish to sync them, resume the sync.
    • If the changes are unexpected, contact your SIS Administrator or Clever Support for help before resuming the sync.
    • Please note this hold type is to be expected when rosters are updated during semester and year end changes.
  • If you address inconsistencies in your SIS, be sure to sync your updated SIS data to Clever before resuming the sync with Remind. Once you've acknowledged the changes, click Resume sync on the school's SIS sync report. Remind will process the sync immediately.

Data configuration: Remind suspects a data configuration error in your SIS or in Clever.

  • There are three data configuration issues that can result in a sync being placed on hold.
    1. Emergency/secondary contacts included in data share
      • All contacts that are shared with Remind will receive a provisioned Remind account. Emergency and secondary contacts are users that teachers and don't typically contact. As such, we don't recommend creating accounts for them.
      • Download the .CSV file of the additional contacts and review them. If you wish to sync them, resume the sync.
      • If you need to filter out emergency and secondary contacts from your data share with Remind, contact your SIS Administrator or Clever Support.
      • Ensure that emergency and secondary contacts have been removed from your data share with Remind before resuming the sync.
    2. Students with six or more contacts
      • Students in your school data have six or more contacts associated with them. This could mean that emergency/secondary contacts are being shared with Remind. Download the .CSV file of these students and review them. If you wish to sync them, resume the sync.
      • If you need to filter out emergency and secondary contacts from your data share with Remind, contact your SIS Administrator or Clever Support.
      • Ensure that emergency and secondary contacts have been removed from your data share with Remind before resuming the sync.
    3. Multiple accounts have the same email address
      • Remind requires that all accounts have unique email addresses. We've found several accounts with similar email addresses in your school data.
      • Download the .CSV file of these accounts and review them. If you wish to sync them, resume the sync.
      • Otherwise, correct the duplicate email addresses in your SIS and sync your data with Clever before resuming the sync.

Once you've addressed the data configuration issue(s) in your SIS and/or in Clever, click Resume sync on the school's SIS sync report. Remind will process the sync immediately. 

If you would like to ignore a specific data configuration issue in future syncs, select Don't hold syncs like this again before resuming the sync.