Remove staff access

For administrators with a Remind plan.

Do you have a teacher or administrator who no longer belongs to your school? We know how important it is to keep your Remind community up to date. If you need to transfer ownership of their classes on Remind and remove them your community, carefully follow the steps below before the teacher or administrator departs from your organization.  

Note: Do not remove a member's account before you properly transfer class ownership and pull message history.

Step 1: Download their message history

District administrators

To retrieve the message history of any member of your district at any time:

  1. Click on the People tab of the participant's school.
  2. Hover your cursor over the participant's initials, and select the checkbox that appears.
  3. Select Get message histories from the navigation menu that appears on the right.mceclip1.png
  4. Deselect Class announcements or Individual and group messages if you do not want both types of message history, and click Next.mceclip5.png
  5. Click in to the date box, and select the date from which you want the message history, and then click Access messages.

We will send you an email with PDFs containing the message history to the email linked to your Remind account.

School administrators

You can request the message history of any participant linked to your organization from the individual or your verified district administrator. The participant or district administrator will then review your request, and if they grant you permission, you will receive the message history in in your email. 

To request message history for a member of your school community:

  1. Click on the People tab of the participant's school.
  2. Hover your cursor over the participant's initials, and select the checkbox that appears.
  3. Select Get message histories from the navigation menu that appears on the right.mceclip1.png
  4. Choose request from teacher or request from your district admin, and then click Next.
  5. Deselect Class announcements or Individual and group messages if you do not want both types of message history, and click Next.mceclip4.png
  6. Click in to the date box, and select the date from which you want the message history, and then click Next.
  7. Edit the request message that will be sent to the participant (optional).
  8. Select Request Messages.

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Remove administrator access 

To remove an an administrator's access from Remind at any time:

  1. Click on the Settings tab of the school you want to remove the administrator.
  2. Select School administrators from the navigation menu on the left.
  3. Hover your cursor over the contact you want to remove.
  4. Select Remove as admin.

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Step 3: Contact support to transfer class ownership and deactivate account

  • Transferring SIS rostered classes: You can transfer rostered class ownership from your SIS or CSV files. 

    Remove the teacher from the teachers.csv and update class ownership by replacing their teacher_id in the classes.csv with a new class owner's teacher_id. The next sync will update Remind and remove the user from your school and transfer ownership of their SIS-rostered classes.
  • Transferring non-SIS rostered classes: Support can transfer class ownership of their non-rostered classes that are linked to your school and remove the teacher from your school. 

    Contact support here with the following information:
    1. The teacher’s name and email who you want removed from your school.
    2. The class codes of the classes you want transferred to a new teacher.
    3. The new teacher’s name and email.
    4. If applicable, if you need any help with removing admin privileges or pulling message history.
  • Removing account: After classes are transferred to a new class owner, support can remove the teacher's account.

If you need to manage people in your community, please review your other Administrator Oversight and Controls.