Administrator oversight and controls

For administrators with a School and District plan.

Not exactly sure how to do something in your new admin dashboard tools and controls? Below are some common questions we hear from our administrators with The Remind Plan. 

  1. How do I add administrators to my school or district's Remind Plan?
  2. How do I remove administrators from my school or district's Remind Plan?
  3. How do I manage people in my school or district?
  4. When I remove someone from my school, does it delete their Remind account entirely?
  5. How do I reach my entire school or district with just 1 message?
  6. What data and statistics can I see with my admin dashboard?
  7. How do I access the message history for a user at my school?

Click the question to be taken directly to the answer or scroll down to read through all the answers to these common administrator questions.  Don't see your question, ask us here!

  1. How do I add administrators to my school or district's Remind Plan?
    Go to the Settings tab in your admin dashboard and select Add a school administrator.  If you're a district administrator you'll also see the option to Add a district administrator.  Once you choose the type of administrator you want to add select the specific school from the drop-down you want to add them to.  Then just input their name and school email address and click Add admin.  Administrator you're adding that are new to Remind will
    need to verify their email address to access their admin dashboard.
  2. How do I remove administrators from my school or district's Remind Plan?
    Go to the Settings tab in your admin dashboard and hover over the contact you would like to remove.  Then simply select Remove as admin. If this option doesn't appear, please reach out to our Support Team here, and include the name of the admin and organization you'd like them to be removed from.
  3. How do I manage people in my school or district?
    Select the People tab from your admin dashboard for the specific school and then check the box to the left of their name.  A blue drop down menu will appear from the top providing the option to Change role, Get message history, or Remove from school.  You can also select the 3 vertical dots to the far right of their name from the Actions column for additional management tools: View profile, Copy to another class, Block User, and Report to Remind. 
  4. When I remove someone from my school, does it delete their Remind account entirely?
    No.  This will remove the user from your school but will not delete their Remind account or delete any individual conversations with other users at your school. To delete the user, please Report to Remind.
  5. How do I reach my entire school or district with just 1 message?
    Click the blue pencil (composer button) to have the message composer pop-up. From there, you’ll be able to select the school(s) or district you would like to reach with just 1 message. 

    When a message is sent to a whole school, it will appear to recipients as coming from the sender whereas a message to a whole district will appear as coming from the district.  One thing to note, districtwide messages is in early release. If you would like access, please contact your account manager.
  6. What data and statistics can I see with my admin dashboard?
    School administrators have access to the following data and statistics for their school: number of participants in a school by role (t/s/p), how participants receive messages (text, email, app, web), and the number of messages sent in a school during a particular period of time (d/w/m).

    District administrators have access to the following data and statistics for all schools in their district on the Remind Plan mentioned above as well as a district-level overview of schools, teachers, participants, classes, and announcements.

  7. How do I access the message history for a user at my school?
    Go to the People tab in your admin dashboard for the school and search for the name of the user whose message history you want to access. Then, either click the three dots to the far right of their name and select Get message history or simply check the box to the left of their name and select Get message history from the blue drop-down menu at the top.  Then you'll be able to select the type(s) of messages- announcements, direct conversations, group conversations- and time frame you'd like records from.

    District administrators will be directed to check their email for a message from Remind with the PDF file of the messages for your records.
     
    School administrators will be directed to request access from their district administrators in Remind or by the teacher the message history is being requested of.  Once approved by either, school administrators will then want to to check their email for a message from Remind with the PDF file of the messages for their records.