For administrators with Remind Hub.

There is a high chance that members of your community were already using Remind to send messages before your organization upgraded to Remind Hub. These members created their own Remind account and linked it to your school in the past. They can continue using Remind now that you’ve upgraded to Remind Hub, and they still exist in your organization. As you prepare to implement Remind Hub at your organization, you must inform these existing users about the upcoming changes.

This article contains the following sections:

• Inform your community

• Update your Classes and People list

• Best Practices

Inform your community

We highly recommend you take the following steps to ensure your school's People list is accurate and up-to-date:

Send out a school-wide message

Before directly adding participants or SIS rostering, send a message to everyone in your organization to let past members know how they can leave your school.

Empower your teachers

Send a message to all teachers asking them to do the following:

1. Add their work email to their Remind account, if they haven’t already 
   • Change your Notification Preferences
2. Clean up their classes and people lists
   • Cleaning up your Classes (at the end of the semester/school year)
   • Remove People from your Class
   • Archiving and Unarchiving Classes
   • Make sure their classes are linked to your school
     • Linking your class to a school

Note: Once a teacher archives a class, their class will no longer appear in the teacher's, nor your school's Classes list, and the Remind community will no longer be able to search and join the class. Class participants will receive a notification when the teacher archives the class.

Update your Classes and People list

Review your Class List

Remove any outdated or irrelevant classes. Removing a class will disconnect the class from your school and remove any members that are not connected to your SIS or not in any other class connected to your school.

To view all the classes in your school, click on the Classes tab. Take note of any classes without recent activity, and decide if you want them removed from your school. We highly recommend removing any classes in which the owner and/or participants are no longer affiliated with your school. To remove a class:

1. Click on your school.
2. Select the Classes tab.
3. Click on the name of a class.
4. Click on the three dots that appear on the right.
5. Select Remove from [school name].

Note: You can only remove non-SIS-linked classes.

Review your People List 

The People list is only accessible in the Remind admin dashboard at the school level. Before removing them from the school, be mindful of non-rostered members who may still benefit from Remind communication (such as grandparents, babysitters, coaches, etc.). To view all of the people in your organization, click the People tab. You can also select the filter icon to view teachers, students, and parents separately.

Teachers - Filter by the last announcement sent to view those who have not been active. Check to see if any teachers own 0 classes.

Students - Locate users in 0 classes, and drill into the user profile to verify contact information.

Parents - Locate users in 0 classes, and drill into the user profile to verify contact information. 

No Role - Verify contact information. Assign an appropriate role (teacher, parent, student) when needed, or remove or leave the participant in the "no role" (See Best Practice #2 below).

We highly recommend obtaining the message history of individuals before removing them from your school.

To remove an individual:

1. Click on their name.
2. Click the three dots on the right.
3. Select Remove from school.

To remove people in bulk:

1. Click on the circle to the left of a person's name. The circle will turn into a checkbox.
2. Select the box of anyone on the list you wish to remove.
3. Click on the Remove option on the right.

Additional Resources:

Manage your People List

Manage Accounts in your Organization

Remove Staff Access

Best Practices

1. Before removing unverifiable users, send them a message first to let them know how to join the appropriate school or class correctly:
   • Sample message:

     Based on the contact information on this account, we cannot verify if you belong at [school/district name]. So, we'll be removing this account from [school/district]. If you believe this is an error, please contact [the main office or your student’s teacher] for directions on rejoining.

2. For non-traditional roles, such as athletic coaches or bus drivers, assign them the no role or the staff role to prevent them from receiving role-based messages meant for parents, students, or teachers. Click here to learn more about the types of roles we have at Remind to decide the best role for a school or class participant.  

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