Existing Remind users will have the opportunity to merge their pre-existing account. This occurs if their contact points in the CSVs do not match one of their contact points in Remind.

If the contact information in your SIS matches the contact information in Remind, we will not create a second account for the user. Instead, we’ll mark the existing account as SIS linked.

• Organization members may have created a Remind account in the past with their personal email addresses. When you create a Remind account for them with their school email, a duplicate account will be created for them.

Participants can merge their duplicate accounts through their Remind dashboard online. If a person has an existing account with a different email, the individual will be prompt to merge their account when they log in to Remind. They will maintain all the classes. 

• Administrators and staff have the ability to merge accounts for any member in their organization. Administrators may see a prompt to merge duplicate accounts when they update a person’s contact information.

How do I merge my duplicate accounts?

Initial syncs can take anywhere from 20 minutes to 24 hours. For maintenance syncs, processing time should not exceed 8 hours. If you are using Clever or ClassLink for SIS sync, please see the appropriate article for additional considerations.

• Clever FAQs article

Teacher, student and parent accounts are created immediately after your data is live. Administrators can send a notification to teachers prompting them to claim their account. Teachers who already have an active Remind account will gain access to their rostered classes immediately.

Classes do not become active in Remind until a teacher logs in to their account and claims their classes. You can share these instructions with teachers on how to set up their SIS-linked account. In the meantime, school and district administrators can view SIS-linked claimed and unclaimed classes from the school's Classes tab.

Administrators can send out district-wide and school-wide messages even if classes are not claimed.

Teachers can change the class name and class join code. They can also change the class settings depending on the permissions your district has set for class management.

Teachers can also add participants to their classes that were created from the CSV, Clever, or ClassLink sync.

Class owners actions in Remind (such as changing the name of a class or join code) will not be affected by SIS sync updates.

Remind does not send automatic notifications to your community after the first initial SIS sync. After the initial sync, you have the option to send a notification manually. Read more about the manual teacher, student, and parent notifications here.

After the first initial SIS sync, every maintenance sync will notify teachers of their new classes. We’ll then send a notification to students and parents after their teacher claims their new class.

We do not send a notification email when you add a device to a user's account.

The first Remind notification is an auto-generated message from Remind that can’t be edited. However, prior to SIS rostering your school, you can use our email templates to inform your community about the Remind rollout.

After the first notification goes out, you may send a personalized school-wide Remind message to your community.

Members who are SIS synced via email will receive an email notification. Members who were SIS synced via mobile number will receive a text message notification.

Once the initial SIS sync is complete for your school or district on Remind, you’ll be able to manage your SIS sync from the SIS sync report. The administrator who set up the SIS Sync will receive an email notification upon sync completion.

You must sync at least once every 90 days but other than that it's up to you! Some of our schools and districts sync once a day while others sync less frequently like once a quarter.

Please note, with CSV sync, we recommend syncing your CSV files at least once every 90 days. To automate the removal of users and classes in Remind (based on changes that happen in your SIS), you must upload your CSV files once every 90 days.

District administrators can enable SIS rostering enforcement from the district SIS sync report. SIS rostering enforcement stops SIS-linked users from leaving your organizations.

When SIS rostering enforcement is enabled, administrators will need to remove users via a SIS sync or from the people list within Remind.

Maintenance syncs will facilitate additions and removals of users and classes. Maintenance will run every time we receive new data from your organization.

SIS sync updates will change a person’s contact information as long as that individual has not yet verified their email or phone number.

• SIS Name
• Contact information*
• Synced parent-student relationships
• Synced class/school rosters