One user may have multiple Remind accounts if they created accounts with multiple contact points (ie email/phone number.) This includes when contact points have been updated and/or changed by the user or by events created by the user’s school or district. If you did not combine your contact points into one account, it is likely you have multiple accounts that need to be merged. Some symptoms of having duplicate accounts include not receiving messages for new classes or not seeing historical information after logging in.
Follow the steps below to ensure you properly combine existing accounts.
Step 1: Confirm contact points
Make note of what contact points are receiving or have received Remind push notifications/text/emails. This could include the email or mobile number your school has on file for you.
If you log into the Remind app on the web or via mobile, you can check which contact points you have linked to that account through your account settings.
Keep in mind that Remind support can help link your multiple contact points to one Remind account, only as long as you can access the email address or cell phone number shared.
Step 2: Contact the Remind support team
I think I have multiple Remind accounts. Please help me merge them all into 1 account. Below is a list of all the email addresses and cell phone numbers I've used with Remind:
Email(s): example: email@example.com, firstname.lastname@example.org, etc
Cell phone number(s): example: xxx-xxx-xxxx, etc
Step 3: Check your email inbox and/or phone
You will hear back from our support team via email and/or text message for next steps to complete merging your Remind accounts.