Engagement Reports

For administrators with a Remind plan.

Remind's engagement reports provide you with a new way to track student, teacher, and parent engagement across your organization. With weekly engagement reports, you can effectively monitor and measure student-teacher-parent communication within your school community on Remind, such as who is sending and receiving messages and who is not. You can use engagement data to predict potential academic pitfalls as well as proactively develop school-wide and family-specific strategies to improve communication and foster higher student engagement. 

Follow the instructions below to access engagements reports for your organization. 

  1. Sign into your Remind account.
  2. Under the Districts tab, select the district for which you want the engagement report.
    • If you want the engagement report for a particular school, under the Schools tab, select the school for which you want the engagement report.
  3. Click the Statistics tab. 
  4. Scroll down to the engagement reports drop-down menu, and choose the week for which you want the engagement report.
  5. Click Download report.mceclip0.png

Note: Engagement reports are a new feature, so you will only have access to 1-2 weeks of data initially. In the near future, you will be able to request engagement reports for the previous ten weeks. 


Engagement Report Glossary

The engagement report will arrive in the form of a CSV file, and it will contain individual usage data for students, parents, and teachers. You can format and analyze the raw data in a manner that best fits your organization's engagement requirements. You can also use the drag-and-drop pivot tables in Remind's engagement templates to pull basic metrics for student, parent, and teacher engagement into an easy-to-read spreadsheet.

The following table provides you with a description of each header in the engagement report. 

Column name

Description

date_range

Week the engagement report represents. 

org_uuid

The id Remind assigned the school.

org_name

Name of the school the engagement report represents.

last_name

User's last name in Remind.

first_name

User's first name in Remind.

roles

User's role(s) in Remind - teacher, parent, student, admin, or no role.

Note: A user can have multiple roles as their account might be linked to several organizations.

remind_id

The user's unique identifier.

display name

How the user's name appears in text messages.

birthdate

User's birthday in YYYY-MM-DD format. 

Note: All students must have a birthdate. 

is_13_or_older

In order to comply with COPPA, students under 13 have different capabilities on Remind than other students. Students under 13 can receive one-way classroom announcements, but they cannot participate in two-way conversations. Their name will also appear as their first name, and the first initial of their last name for privacy reasons.

sis_student_id

If you rostered via CSV sync, this is the student id used in the files.

parent_names

A comma separated list of all of the parents associated with the student.

parent_remind_ids

A comma separated list of the parents' unique remind ids.

rostered_contact_points

All of the contact points pulled from rostering (phone numbers + email).

organic_contact_points

All of the contact points the user added to their account (phone numbers + email).

all_contact_points

Organic and rostered contact points combined (phone numbers + email).

enabled_notification_channels

mobile_push: the user has downloaded the app and is receiving notifications via the app.
email: the user is receiving notifications via their email account.
sms: the user is receiving notifications via text messages to their mobile phone.
blank*: the user turned off notifications or they have a landline device (they will receive urgent messages if you have it as a part of your plan). 

*Landline devices are not included because they will not receive normal chats and announcements.

rostered_classes_owned

A list of all of the rostered classes that the teacher owns represented by class codes.

unclaimed_classes_owned

A count of all of rostered classes that the user has not yet claimed.

Note: We do not create class codes for unclaimed classes. 

organic_classes_owned

A list of class names that the user has created on their own.

rostered_classes_member_of

A list of class names created by rostering that the user is a member of.

organic_classes_member_of

A list of class names that the user is a member of created by other people.

announcements_sent

A count of announcements sent by the user.

number_users_reached_announcement

A count of people that received an announcement from the user.

number_admins_reached_announcement

A count of people that received an announcement from the user listed by role.

number_teachers_reached_announcement

number_students_reached_announcement

number_parents_reached_announcement

chats_sent

A count of the number of chats sent by the user. Chats can be either 1:1 messages or group chats.

number_users_reached_chat

The distinct number of people that this user has contacted through a chat.

number_admins_reached_chat

A count of people that received a chat from the user listed by role.

number_teachers_reached_chat

number_students_reached_chat

number_parents_reached_chat

reactions_added

A count of reactions that the user has added to a message. Users can react to messages with a thumbs up, smiley face, heart, frown, clapping hands as well as seasonal reactions.

voice_calls_placed

The number of phone calls the user attempted.

voice_calls_placed_and_connected

The number of phone calls the user made and connected with a recipient.

total_outbound_communication

A sum of the total number of announcements, chats, phone calls, and reactions made by the user.

announcements_received

A number of district, school, and class announcements the user received.

chats_received

The number of chats the user has received from others.

reactions_received

The number of reactions the user received from messages they sent.

voice_calls_received

The number of phone calls made to the user.

voice_calls_received_and_connected

The number of phone calls the user answered.

total_inbound_communication

A sum of the total number of announcements, chats, phone calls, and reactions the user has received.