Unsupported wireless carriers in Canada

In effect on January 28, 2019.

Because of new SMS fees imposed by Rogers Canada and Bell Canada, Remind can no longer offer text messaging for devices on the Rogers and Bell networks, including the following subsidiaries:

Rogers subsidiaries

  • Fido
  • Chatr
  • Cityfone
  • 7-Eleven Speak Out Wireless
  • Cansel Connect
  • good2go Mobile Canada
  • KORE Wireless
  • Petro-Canada Mobility
  • Zoomer Wireless

Bell subsidiaries

  • Lucky Mobile
  • Northwestel
  • NorthernTel
  • PC Telecom
  • Solo Mobile
  • Télébec
  • Virgin Mobile

Remind users in Canada who have wireless plans with Rogers, Bell, or one of the providers above will no longer be able to receive or send text messages.

How to continue receiving messages on Remind

If you have a wireless plan with an unsupported carrier and currently only receive Remind messages by text, you can avoid disrupting your Remind service by enabling notifications on your smartphone or computer.

If your Remind class participants receive text messages on an unsupported wireless network, make sure they don’t miss any of your messages by asking them to enable notifications with one of the options below.

On your phone: Turn on smartphone app notifications (RECOMMENDED)

Download the free Remind app on the iOS App Store, on Google Play, or at rmd.me/a. If you don’t already have a Remind account, create one using the phone number where you receive Remind texts. Make sure to enable push notifications from Remind on your phone.

On your computer: Turn on email notifications or log in to your account online

Go to Remind.com on any computer. As above, if you don’t already have a Remind account, create one using the phone number where you receive Remind texts. We recommend turning on email notifications for your account so you don’t miss any messages.

Want to keep getting Remind messages by text?

We believe that everyone in a Remind class deserves to have access to effective communication, no matter their wireless carriers or resources. Our team is working hard on a solution to make text messaging available again to everyone affected by an unsupported carrier, and we’ll notify you with an update as soon as it’s available.

In the meantime, here’s our ask: Please take a few minutes to reach out to Rogers Canada and Bell Canada and ask them to reverse the fees that are making these workarounds necessary in the first place. You can contact them here: www.remind.com/canada-carrier-fees.

Your support is very much appreciated, and we hope to have an update for you very soon.