Message a custom list of students or parents

For administrators with a School and District plan.

Remind gives you the ability to upload a list of student IDs and privately reach those students and their parents to notify students and parents of chronic absences, lunch money balances, and more. See our guide for example messages.

Once you upload a list of student IDs from your SIS (Student Information System) or other data sources, we'll match those student IDs to rostered students in your school on Remind. You can then choose whether to send an announcement to those students, their parents and guardians, or both.

This article covers the following topics:

  1. Before you get started
  2. How to message a custom list of students or parents
  3. Troubleshooting

Before you get started

  • Required: Students must have student IDs

    You will be able to message students with student IDs on Remind.

    To add student IDs to students, sync Remind with your SIS through direct sync or Clever sync. See our Guide to rostering with Remind for more information.

  • Optional: Parents and guardians must be connected to students

    If you plan to send your announcement to parents or guardians, they must be connected to students with student IDs on Remind.

    You can connect parents and guardians to students one-by-one from your school's People list, or all-at-once through rostering. See our Guide to rostering with Remind for more information.

How to Message a custom list of students or parents

  1. Open the composer and tap on the 'Upload a list of student IDs' tab on the 'Select recipients' screen

    From the school-level admin dashboard, select the Messages tab and open the message composer by clicking the blue pencil icon at the top of your organization's message list.

    When the composer opens, you'll land on the 'Select recipients' screen, open to the 'Choose groups or people' tab. Click on the second tab, titled 'Upload a list of student IDs'.

  2. Select a school

    You can send an announcement to students in one school at a time. If you'd like to message students in multiple schools, compose a separate message for each school.

    If more than 50% of students at your school are missing student IDs, you'll see a warning after selecting your school because students that don't have student IDs on Remind won't receive announcements using this method.

  3. Create a CSV file containing the student ID numbers belonging to the students you want to reach

    We recommend exporting a CSV file with the relevant student IDs from your SIS.

    Your CSV file should have a single column with the header: student_id. You can include up to 2,000 student ID numbers in the student_id column. Be sure to save your file in the CSV file format (.csv).

    Download Template CSV here.

    You do not need to include any parent contact information in your CSV file. You’ll be able to select parent contacts associated with the students you want to reach in Step 6. 

  4. Upload your CSV file

    Drag and drop your CSV file in the drop area, or click to select your file from a folder on your computer.

    If you run into an error uploading your file, see CSV upload error for troubleshooting help.

  5. View matched students

    If any student IDs don't match students in your school on Remind, the student IDs will be highlighted in yellow at the top of the list of recipients. See Unmatched students for suggested next steps.

  6. Choose whether to message students, parents and guardians, or both

    If you select 'Parents and Guardians', every parent and guardian associated with the matched students will be included as a recipient of your announcement. 

    It's possible that some students won't have parents or guardians connected to them. The number of missing parents will be highlighted in red. See Missing parents and guardians for suggested next steps.

  7. Compose your announcement

    Just like when composing a schoolwide or class announcement, type your message and add links or attachments if needed.

  8. Send your message

    Once you hit 'Send', recipients will be notified according to their notification preferences. They'll receive the message in their one-on-one thread with you, the sender. Recipients will not be able to see who else received the message, and you can disable replies to your messages if preferred. 

    To view the message summary for your announcement, visit your school's announcement thread. 

Troubleshooting

CSV upload error

If you run into an error uploading your CSV, confirm the following is true:

  • Your file is a CSV file
  • Your file contains one column with the header: student_id
  • You are able to open your CSV file on your own computer
  • You selected the right school from the dropdown before uploading your CSV


Unmatched students

After uploading your list of student IDs, you may see some unmatched student IDs highlighted in yellow. This happens when there are no students with those student IDs in your school on Remind.

Because you must remedy these unmatched student IDs via rostering, we recommend continuing to send your message to the students who were successfully matched and then addressing the unmatched student IDs.

Start by confirming that the unmatched student IDs and corresponding students are in your SIS. Then, confirm your SIS is syncing regularly with Remind via Direct sync or Clever sync. See our Guide to rostering with Remind for more information.

Missing parents and guardians

You can choose to add individual missing parents or guardians before sending your message. If many parents and guardians are missing, we recommend adding them via rostering.

Adding individual parents and guardians

  • Tap the '+' sign next to the matched student who is missing a parent or guardian.
  • If the parent or guardian is already on Remind, you can search by first or last name and click 'Add parent'.
  • If the parent or guardian is not on Remind but you have their mobile number or email address, you can add them to Remind by clicking 'Add parent or guardian to Remind' at the bottom of the search results.


Adding parents and guardians via rostering