Voice calls**

For organizations with voice calls, a premium feature available with the Remind plan. To learn more, please contact your Remind account manager or Remind support.

This article includes the following:

  1. Set up voice calling
  2. Make a voice call
  3. After your voice call

Set up voice calling

Before you make a voice call on Remind, you'll need to take the following steps.

Link your cell phone number to your Remind account. You can do this from any Call tab in your account or the Notification preferences tab from your account settings. 

Set office hours. Teachers will only receive calls during office hours. When someone calls outside of your office hours, they'll be informed that you're not currently accepting calls and given the option to send a message. See how to set up office hours here.

Set up your voicemail on your cell phone. Remind voice calls are connected to your cell phone, so people may reach your voicemail if you miss a call.

Make a voice call

On the Calls tab anywhere in your account, click on the Make a call button in the top right corner. 

  • You can contact recipients with an available device (blue lightning bolt) if they're accepting voice calls.
  • If recipients don't have an available device or aren't accepting calls, you can send them a message instead. 

When you start a call, make sure you have your cell phone within reach. Calls initiated on your desktop, laptop, or tablet will be connected through your call phone.

Here's what it looks like when you make a call from the Remind app.

After your voice call

Save the phone number to your contacts. You can use this phone number to make a Remind voice call or send a Remind message to the recipient.

The call duration will be recorded in your conversation with the recipient. It will also appear in your call log and your message history.

Use call notes to record any call details or follow-ups. You can take notes during or after a call. These notes are also available in your conversation with the recipient.

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