Retrieve message history

For administrators with Remind Hub. Only available on web. 

You can easily request message history from your teachers and other administrators from your dashboard online. Below are instructions on the different ways you obtain the history of group conversations, individual chats as well as class announcements. Please note you can only request message history via web at the moment.

This article contains the following sections: 


Prerequisite:

Make sure there is an active email address linked to your Remind account as your message history and other message history requests will be sent via email.


Retrieve your own message history

Group conversations and individual chats. 

  1. Send a log of your group conversations and/or individual chats to your linked email by clicking on the three dots in the upper right hand side of the conversation feed. 
  2. From the list, select Email message history. An email containing the message history will be sent via email linked to your Remind account as a PDF attachment.mceclip13.png

Class announcements. 

  1. Send a log of your class announcements history, by clicking on your name in the top left hand corner. 
  2. Click on Account settingsAccount_settings_retrieve_message_history.png
  3. Click on Message history
  4. Select the class in which you would like to export a PDF of announcements from. 
  5. Select the start and end date and click Export.retrieve_message_history_export.png

An email will be sent to the email linked to your Remind account. Check your Spam or Junk folder if you do not see the email.

retrieve_message_history_email.png

If you need any further support on requesting message history or for special requests, please contact support here


Request message history by role

I am a school administrator

  1. Request message history from members of your school community by either selecting the box to the left of their name under the People tab in your admin dashboard, or by clicking the three dots to the right of their name and selecting Get message historyschool_admin_request_message_history.png
  2. If your district has Remind Hub, you have to request permission to access the individual's message history from either the teacher directly or your district administrator. sample_request_message_history_1.jpeg
  3. Request the individual’s class announcements and/or individual and group messages.retrieve_message_history_2.jpeg
  4. Click Next and select the dates of the message history you would like to retrieve. retrieve_message_history_3.jpeg
  5. Select Request Messages. The email request will be sent to the individual participant and they  either confirm or deny your request. If they choose to share their message history, you will receive their message history via email. Check your Spam or Junk folder if you do not see it in your Inbox.retrieve_message_history_4.jpeg

If you need any further support on requesting message history or for special requests, please contact support here

I am a district administrator

Get message history from other participants. 

As a district administrator, you’re able to retrieve message history from any participant linked to your organization. 

  1. You can receive message history logs by clicking on the three dots next to a participant's name and selecting Get message history.
  2. You can choose whether you would like to receive announcements, individual and group messages, or both. district_admin_retrieve_message_history.png

An email with PDFs containing the message history will be sent to the email linked to your Remind account. Check your Spam or Junk folder if you do not see it in your Inbox.

         

If you need any further support on requesting message history or for special requests, please contact support here

 

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