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How do I retrieve message history?

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Veronica D. Joseph
Customer Support

For administrators with Remind Hub. Only available on the web. 

You can quickly request message history from your teachers and other administrators from your dashboard online. Below are instructions on the different ways you can obtain the history of group conversations, individual chats, as well as class announcements. Please note you can only request message history via the web at the moment. Also, class role-based messages are not included in class announcements. They are included in the message history for an individual conversation. The link you receive for the message history will expire after 90 days. 

Please always obtain someone's message history before you remove them from your organization because you'll not have access to do so afterward. If someone is no longer connected to your organization, you'll have to reach out to our Support team for assistance, and it can take some time to retrieve it. We can only provide you with the message history for the duration your organization had the Hub plan and the individual was connected to it. Also, you must provide a warrant or subpoena if you need the message history for a time period they were not connected to your Hub organization. 

This article contains the following sections: 

  • Prerequisite 
  • Retrieve your own message history: 
    • Group conversations and individuals chats
    • Class announcements 
  • Request message history by role:
    • I am a school administrator 
    • I am a district administrator 
  • How to approve message history requests
    • I am a district administrator 

Prerequisite

Make sure there is an active email address linked to your Remind account, as your message history and other message history requests will be sent via email.


Retrieve your own message history

Group conversations and individual chats. 

    savemessagehistory_GIF.gif

  1. Send a log of your group conversations and/or individual chats to your linked email by clicking on the three dots in the upper right hand side of the conversation feed. 
  2. From the list, select Email message history. An email containing the message history will be sent via email linked to your Remind account as a PDF attachment. email

Class announcements. 

      Message_History_settings_updated.gif

  1. Send a log of your class announcements history, by clicking on your name in the top left hand corner. 
  2. Click on Account settingsAccount_settings_retrieve_message_history.png
  3. Click on Message history. 
  4. Select the class in which you would like to export a PDF of announcements from. 
  5. Select the start and end date and click Export.retrieve_message_history_export.png

An email will be sent to the email linked to your Remind account. Check your Spam or Junk folder if you do not see the email.

retrieve

If you need any further support on requesting message history or for special requests, please contact support here. 

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Request message history by role

I am a school administrator

  1. Request message history from members of your school community by either selecting the box to the left of their name under the People tab in your admin dashboard, or by clicking the three dots to the right of their name and selecting Get message history.
  2. school_admin_request_message_history.png
  3. If your district has Remind Hub, you have to request permission to access the individual's message history from either the teacher directly or your district administrator. sample_request_message_history_1.jpeg
  4. Request the individual’s class announcements and/or individual and group messages.retrieve_message_history_2.jpeg
  5. Click Next and select the dates of the message history you would like to retrieve. retrieve_message_history_3.jpeg
  6. Select Request Messages. The email request will be sent to the individual participant and they  either confirm or deny your request. If they choose to share their message history, you will receive their message history via email. Check your Spam or Junk folder if you do not see it in your Inbox.retrieve_message_history_4.jpeg

 

If you need any further support on requesting message history or for special requests, please contact support here. 

I am a district administrator

Get message history for other participants. 

As a district administrator, you’re able to retrieve message history for any participant linked to your organization. 

  1. You can receive message history logs by clicking on the three dots next to a participant's name and selecting Get message history.
  2. You can choose whether you would like to receive announcements, individual and group messages, or both. district_admin_retrieve_message_history.png

An email with PDFs containing the message history will be sent to the email linked to your Remind account. Check your Spam or Junk folder if you do not see it in your Inbox.       

If you need any further support on requesting message history or for special requests, please contact support here. 

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How to approve message history requests 

I am a district administrator

As a district administrator, you’re able to approve any message history requests for any school administrator linked to your organization. You can give school administrators access to message history from the start of your Hub subscription.

To submit a message history request a school administrator will follow these steps.

You'll receive the request in your email. Click the Give access to messages button, and the school administrator will receive an email with a PDF containing the message history.

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Related articles

  • How do I get my message history?
  • Preferred language translation FAQs
  • How can I remove people from my school?
  • How do I change the role of school participants?
  • How do I submit a request to join a class?

Related articles

  • How do I get my message history?
  • Preferred language translation FAQs
  • How can I remove people from my school?
  • How do I change the role of school participants?
  • How do I submit a request to join a class?

Can’t find what you’re looking for? Get in touch!

  1. Help Center
  2. Administering Remind Hub
  3. Oversight and administration

How do I retrieve message history?

Avatar
Veronica D. Joseph
Customer Support

For administrators with Remind Hub. Only available on the web. 

You can quickly request message history from your teachers and other administrators from your dashboard online. Below are instructions on the different ways you can obtain the history of group conversations, individual chats, as well as class announcements. Please note you can only request message history via the web at the moment. Also, class role-based messages are not included in class announcements. They are included in the message history for an individual conversation. The link you receive for the message history will expire after 90 days. 

Please always obtain someone's message history before you remove them from your organization because you'll not have access to do so afterward. If someone is no longer connected to your organization, you'll have to reach out to our Support team for assistance, and it can take some time to retrieve it. We can only provide you with the message history for the duration your organization had the Hub plan and the individual was connected to it. Also, you must provide a warrant or subpoena if you need the message history for a time period they were not connected to your Hub organization. 

This article contains the following sections: 

  • Prerequisite 
  • Retrieve your own message history: 
    • Group conversations and individuals chats
    • Class announcements 
  • Request message history by role:
    • I am a school administrator 
    • I am a district administrator 
  • How to approve message history requests
    • I am a district administrator 

Prerequisite

Make sure there is an active email address linked to your Remind account, as your message history and other message history requests will be sent via email.


Retrieve your own message history

Group conversations and individual chats. 

    savemessagehistory_GIF.gif

  1. Send a log of your group conversations and/or individual chats to your linked email by clicking on the three dots in the upper right hand side of the conversation feed. 
  2. From the list, select Email message history. An email containing the message history will be sent via email linked to your Remind account as a PDF attachment. email

Class announcements. 

      Message_History_settings_updated.gif

  1. Send a log of your class announcements history, by clicking on your name in the top left hand corner. 
  2. Click on Account settingsAccount_settings_retrieve_message_history.png
  3. Click on Message history. 
  4. Select the class in which you would like to export a PDF of announcements from. 
  5. Select the start and end date and click Export.retrieve_message_history_export.png

An email will be sent to the email linked to your Remind account. Check your Spam or Junk folder if you do not see the email.

retrieve

If you need any further support on requesting message history or for special requests, please contact support here. 

Return to top


Request message history by role

I am a school administrator

  1. Request message history from members of your school community by either selecting the box to the left of their name under the People tab in your admin dashboard, or by clicking the three dots to the right of their name and selecting Get message history.
  2. school_admin_request_message_history.png
  3. If your district has Remind Hub, you have to request permission to access the individual's message history from either the teacher directly or your district administrator. sample_request_message_history_1.jpeg
  4. Request the individual’s class announcements and/or individual and group messages.retrieve_message_history_2.jpeg
  5. Click Next and select the dates of the message history you would like to retrieve. retrieve_message_history_3.jpeg
  6. Select Request Messages. The email request will be sent to the individual participant and they  either confirm or deny your request. If they choose to share their message history, you will receive their message history via email. Check your Spam or Junk folder if you do not see it in your Inbox.retrieve_message_history_4.jpeg

 

If you need any further support on requesting message history or for special requests, please contact support here. 

I am a district administrator

Get message history for other participants. 

As a district administrator, you’re able to retrieve message history for any participant linked to your organization. 

  1. You can receive message history logs by clicking on the three dots next to a participant's name and selecting Get message history.
  2. You can choose whether you would like to receive announcements, individual and group messages, or both. district_admin_retrieve_message_history.png

An email with PDFs containing the message history will be sent to the email linked to your Remind account. Check your Spam or Junk folder if you do not see it in your Inbox.       

If you need any further support on requesting message history or for special requests, please contact support here. 

Return to top


How to approve message history requests 

I am a district administrator

As a district administrator, you’re able to approve any message history requests for any school administrator linked to your organization. You can give school administrators access to message history from the start of your Hub subscription.

To submit a message history request a school administrator will follow these steps.

You'll receive the request in your email. Click the Give access to messages button, and the school administrator will receive an email with a PDF containing the message history.

Return to top

Was this article helpful?
Yes No
6 out of 10 found this helpful

Why wasn’t this article helpful?

Loader

Related articles

  • How do I get my message history?
  • Preferred language translation FAQs
  • How can I remove people from my school?
  • How do I change the role of school participants?
  • How do I submit a request to join a class?

Can’t find what you’re looking for? Get in touch!

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