Remind
Schools & Districts Higher Ed Teachers Families Partners
Log in
  1. Help Center
  2. Using Remind
  3. Send messages

How are people receiving my messages?

Avatar
Jenny Sipiora
Customer Support

For district and school administrators with Remind Hub.

People are able to receive Remind messages via SMS, the web, email, iOS app, and Android app. They can customize their notification preferences to determine how they want to receive messages.

Check out this article to learn how you can quickly see how your community members are receiving messages.

This article contains the following sections:

  • At-a-glance reachability status
  • Additional Resources

Things to keep in mind

  • Students under 13 are able to make changes to their notification preferences so they can control how they receive announcements. However, they are unable to respond to announcements, and also can't participate in one to one or group conversations on Remind.
  • You can learn how to view members of your organization's user notification preferences and troubleshoot why a user may not be receiving your messages by reading the following article: Why aren't my messages being delivered?

At-a-glance reachability status

  • When viewing a person's profile, if you see a lightning bolt next to their name, they're receiving Remind messages as push notifications or texts on their phones—the most effective way to make sure they can see and read your messages.                      Olympia_reachability.png                                        
  • If a person's profile has three dots next to their name, they're receiving your messages via email.                                                                                                          Sasha_reachability.png
  • If a person's profile has an X next to their name, they do not have a contact device linked with their Remind account. Or if the individual has a contact device linked to their account, they've opted out of receiving all notifications.                                                              Bella_reachability.png
    • These individuals need to update their accounts to add a contact device so they're able to receive messages. If the person has shared their updated contact information with you, you can read the following article to update their contact information from your administrator account: How do I make changes to a participant's contact information? 

Additional Resources

  • How do I change my notification preferences?
  • Why aren't my messages being delivered?
  • I can't find an unread message/notification
  • I'm not receiving messages

Return to top

Related articles

  • Send an individual, group, class, or role-based message
  • How can I see my message delivery summary?
  • What Remind texts look like
  • How can I change my class participant messaging settings?
  • Enable or disable replies

Can’t find what you’re looking for? Get in touch!

  1. Help Center
  2. Using Remind
  3. Send messages

How are people receiving my messages?

Avatar
Jenny Sipiora
Customer Support

For district and school administrators with Remind Hub.

People are able to receive Remind messages via SMS, the web, email, iOS app, and Android app. They can customize their notification preferences to determine how they want to receive messages.

Check out this article to learn how you can quickly see how your community members are receiving messages.

This article contains the following sections:

  • At-a-glance reachability status
  • Additional Resources

Things to keep in mind

  • Students under 13 are able to make changes to their notification preferences so they can control how they receive announcements. However, they are unable to respond to announcements, and also can't participate in one to one or group conversations on Remind.
  • You can learn how to view members of your organization's user notification preferences and troubleshoot why a user may not be receiving your messages by reading the following article: Why aren't my messages being delivered?

At-a-glance reachability status

  • When viewing a person's profile, if you see a lightning bolt next to their name, they're receiving Remind messages as push notifications or texts on their phones—the most effective way to make sure they can see and read your messages.                      Olympia_reachability.png                                        
  • If a person's profile has three dots next to their name, they're receiving your messages via email.                                                                                                          Sasha_reachability.png
  • If a person's profile has an X next to their name, they do not have a contact device linked with their Remind account. Or if the individual has a contact device linked to their account, they've opted out of receiving all notifications.                                                              Bella_reachability.png
    • These individuals need to update their accounts to add a contact device so they're able to receive messages. If the person has shared their updated contact information with you, you can read the following article to update their contact information from your administrator account: How do I make changes to a participant's contact information? 

Additional Resources

  • How do I change my notification preferences?
  • Why aren't my messages being delivered?
  • I can't find an unread message/notification
  • I'm not receiving messages

Return to top

Was this article helpful?
Yes No
0 out of 0 found this helpful

Why wasn’t this article helpful?

Loader

Related articles

  • Send an individual, group, class, or role-based message
  • How can I see my message delivery summary?
  • What Remind texts look like
  • How can I change my class participant messaging settings?
  • Enable or disable replies

Can’t find what you’re looking for? Get in touch!

Reach out to us directly

Still can’t find what you’re looking for? Send us a message and
we’ll get back to you as soon as possible.

Contact us
Terms & Policies

Product

  • Schools & Districts
  • Higher Education
  • Teachers
  • Families
  • Partners

Company

  • About Us
  • Careers
  • Press
  • Resources

Community

  • Connected Educators
  • Trust & Safety
  • Help Center
  • Blog
Terms & Policies