How can I see my message delivery summary?

For all Remind users.

You can easily see how many people received, read, or didn’t get your announcement from the Messages tab. To view the Message summary for an announcement sent, click the blue arrow (>) on the header of your announcement. A pop-up box containing message deliverability data will display on your dashboard.

message_delivery_summary_1.png

This article contains the following sections:


Message summary overview

The message summary will show you the following:

  • Sent: The number of people you sent the message to.
  • Read: The number and % of people who read your message in the Remind app after receiving it. This does not include people who receive text messages or emails. Also, individual messages cannot be read.
  • Delivered: The number and % of people who successfully received your message. This does not include people who have read or received a text messages or emails. 
  • Errors: The number and % of people who experienced delivery errors. Click here to learn more about issues with message deliverability.
    • If your announcement was sent to more than 250 people like number circled in the image above, you can download a list of people with errors and a list of people with no contact information. A CSV file containing the names and error reasons will be sent to the email address associated with your Remind account.
    • If your announcement was sent to fewer than 250 people, you can click within a section in the message summary to see the names of the individuals who fall into each category.    

                           message_delivery_summary_2.png              


How to view a message summary

Web

To view the Message summary for an Announcement:

  1. Log in to your Remind account.
  2. Select a district, school or class from the left navigation menu.
  3. Under Announcements, click an announcement you've sent.
  4. Click the blue arrow icon Screen_Shot_2021-11-02_at_12.42.21_PM.pngon the announcement for the message summary you want to see.
    • Note: The message summary will display in a pop up box. To learn more about the message summary details click here
  5. Click the (X) in the top right to return to the message screen.

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iOS

To view the Message summary for an Announcement:

  1. Open the Remind app.
  2. Select a district, school, or class.
  3. Under announcements, tap an announcement you've sent.
  4. Tap See Message summary highlighted in blue.
  5. Tap the back arrow on the left to return to the message screen.

iPhone_Message_Summary.gif 

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 Android

To view the Message summary for an Announcement:

  1. Open the Remind app.
  2. Select a district, school, or class.
  3. Under the announcements, tap an announcement you've sent.
  4. Tap See Message summary highlighted in blue.
  5. Tap the back arrow on the top left to return to the message screen.

Android_message_summary.gif

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Troubleshooting

If you’re unable to get the message summary for an announcement, click "Try again" to regenerate the essage summary. If you continue to have trouble, please contact our Support team.

                                  message_delivery_summary_5.png

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