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How can I see my message delivery summary?

Avatar
Veronica D. Joseph
Customer Support
For all Remind users

To see how many people received, read, and reacted to an announcement you sent your community:

  1. Select your district, school, or class. 
  2. Click the information iconinfo_i.pngon the announcement you sent on the web, or tap see message summary if you're in the app.
    Web and app message summary.png

This article contains the following sections:

  • Message delivery summary details

  • Troubleshooting 

Message delivery summary details

Example of a message summary for a school announcement

message summary image.png

Sent by

The person who sent the message, the number of people they sent it to, and when they sent it.

sent by.png

Delivered

This data shows the number of people who received the message from the sender.

delivered.png

Read

This data shows the number and percentage of people who read the message in the Remind app or via email. It also includes individuals who received the message via SMS. 

read.png

Errors

  • This data shows the number and percentage of people who didn’t receive the message.                      errors image.png
  • Click the downward arrow and then click Download list (CSV file) to see who didn't get your message. You'll be able to learn more about improving your message delivery data here.            errors.png
  • Temporary error - When a person blocks Remind, marks Remind as spam, or has their phone off, they won't receive Remind announcements. Ask them to turn push notifications, text messages, or emails on for Remind.
  • Invalid contact - The individual mistyped their email or changed their phone number. Share this resource and ask them to update their contact information.

Reactions

This data shows the number of people who added emojis to the message. You'll only see this summary when message recipients have reacted to your message, and it is only available for schoolwide and class messages, not districtwide announcements.  reactions image.png

Click the downward arrow to see who left an emoji on your announcement.

reaction details.png

Language received

The number of languages the sender chose to translate the message into and the estimated number of people who received the message in each language. If someone changes their preferred language after receiving a message, it will impact the preferred language received data as Remind bases the data on each recipient's current preferred language. You can only see this summary on the web if the sender enabled translations for their message. 

translated number.png

When you click the downward arrow, you'll see a list with the number of people who received the announcement in a specific language, the languages that the sender didn't translate the message into, and the number of people who don't have a preferred language set (they receive it in the language the sender sent it in). This summary is only expandable for school and class announcements, not districtwide messages.

preferred language.png

Unreachable

This summary shows the number of people who need to update their contact information. This summary is labeled No contact information in the app.

Click the downward arrow to see who isn't receiving messages. Share this resource with them, and ask them to update their contact information. If you're a Remind Hub administrator, you can update it for them.

unreachable.png

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Troubleshooting

If you cannot get the message summary for an announcement, please wait a few minutes and click Try again on the web. Or hit the back arrow and click see message summary on the app, to regenerate the message summary. 

                                  message_delivery_summary_5.png

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Related articles

  • How are people receiving my messages?
  • How do I change my notification preferences?
  • What Remind texts look like
  • How do I get my message history?
  • How do I view the message summary for my auto messages?

Related articles

  • How are people receiving my messages?
  • How do I change my notification preferences?
  • What Remind texts look like
  • How do I get my message history?
  • How do I view the message summary for my auto messages?

Can’t find what you’re looking for? Get in touch!

  1. Help Center
  2. Using Remind
  3. Send messages

How can I see my message delivery summary?

Avatar
Veronica D. Joseph
Customer Support
For all Remind users

To see how many people received, read, and reacted to an announcement you sent your community:

  1. Select your district, school, or class. 
  2. Click the information iconinfo_i.pngon the announcement you sent on the web, or tap see message summary if you're in the app.
    Web and app message summary.png

This article contains the following sections:

  • Message delivery summary details

  • Troubleshooting 

Message delivery summary details

Example of a message summary for a school announcement

message summary image.png

Sent by

The person who sent the message, the number of people they sent it to, and when they sent it.

sent by.png

Delivered

This data shows the number of people who received the message from the sender.

delivered.png

Read

This data shows the number and percentage of people who read the message in the Remind app or via email. It also includes individuals who received the message via SMS. 

read.png

Errors

  • This data shows the number and percentage of people who didn’t receive the message.                      errors image.png
  • Click the downward arrow and then click Download list (CSV file) to see who didn't get your message. You'll be able to learn more about improving your message delivery data here.            errors.png
  • Temporary error - When a person blocks Remind, marks Remind as spam, or has their phone off, they won't receive Remind announcements. Ask them to turn push notifications, text messages, or emails on for Remind.
  • Invalid contact - The individual mistyped their email or changed their phone number. Share this resource and ask them to update their contact information.

Reactions

This data shows the number of people who added emojis to the message. You'll only see this summary when message recipients have reacted to your message, and it is only available for schoolwide and class messages, not districtwide announcements.  reactions image.png

Click the downward arrow to see who left an emoji on your announcement.

reaction details.png

Language received

The number of languages the sender chose to translate the message into and the estimated number of people who received the message in each language. If someone changes their preferred language after receiving a message, it will impact the preferred language received data as Remind bases the data on each recipient's current preferred language. You can only see this summary on the web if the sender enabled translations for their message. 

translated number.png

When you click the downward arrow, you'll see a list with the number of people who received the announcement in a specific language, the languages that the sender didn't translate the message into, and the number of people who don't have a preferred language set (they receive it in the language the sender sent it in). This summary is only expandable for school and class announcements, not districtwide messages.

preferred language.png

Unreachable

This summary shows the number of people who need to update their contact information. This summary is labeled No contact information in the app.

Click the downward arrow to see who isn't receiving messages. Share this resource with them, and ask them to update their contact information. If you're a Remind Hub administrator, you can update it for them.

unreachable.png

Return to top


Troubleshooting

If you cannot get the message summary for an announcement, please wait a few minutes and click Try again on the web. Or hit the back arrow and click see message summary on the app, to regenerate the message summary. 

                                  message_delivery_summary_5.png

Return to top

Was this article helpful?
Yes No
17 out of 66 found this helpful

Why wasn’t this article helpful?

Loader

Related articles

  • How are people receiving my messages?
  • How do I change my notification preferences?
  • What Remind texts look like
  • How do I get my message history?
  • How do I view the message summary for my auto messages?

Can’t find what you’re looking for? Get in touch!

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