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People can't open the attachments I send

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Veronica D. Joseph
Customer Support

First, make sure you're not including either of the following symbols in your file name: ?, +

It may be that their phones are not capable of opening Word documents or another file format sent via Attach. There are a couple Microsoft Office Mobile apps that should solve the problem.

A lot of phones already have PDF readers downloaded, so sending PDFs may be best!

Parents & students may also log into their account online to print any files or documents. 

 

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  • How do I resolve sync errors and alerts?
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  1. Help Center
  2. Troubleshooting
  3. Messages

People can't open the attachments I send

Avatar
Veronica D. Joseph
Customer Support

First, make sure you're not including either of the following symbols in your file name: ?, +

It may be that their phones are not capable of opening Word documents or another file format sent via Attach. There are a couple Microsoft Office Mobile apps that should solve the problem.

A lot of phones already have PDF readers downloaded, so sending PDFs may be best!

Parents & students may also log into their account online to print any files or documents. 

 

Was this article helpful?
Yes No
16 out of 101 found this helpful

Why wasn’t this article helpful?

Loader

Related articles

  • How can I open and download attachments?
  • How do I share a photo or other files?
  • I'm not receiving messages
  • How do I resolve sync errors and alerts?
  • Parental permission to use Remind

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