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People can't open the attachments I send

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Tess Lippincott
Customer Support

First, make sure you're not including either of the following symbols in your file name: ?, +

It may be that their phones are not capable of opening Word documents or another file format sent via Attach. There are a couple Microsoft Office Mobile apps that should solve the problem.

A lot of phones already have PDF readers downloaded, so sending PDFs may be best!

Parents & students may also log into their account online to print any files or documents. 

 

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Can’t find what you’re looking for? Get in touch!

  1. Help Center
  2. Troubleshooting
  3. Messages

People can't open the attachments I send

Avatar
Tess Lippincott
Customer Support

First, make sure you're not including either of the following symbols in your file name: ?, +

It may be that their phones are not capable of opening Word documents or another file format sent via Attach. There are a couple Microsoft Office Mobile apps that should solve the problem.

A lot of phones already have PDF readers downloaded, so sending PDFs may be best!

Parents & students may also log into their account online to print any files or documents. 

 

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Related articles

  • How can I open and download attachments?
  • How do I share a photo or other files?
  • How do I connect Google Drive to Remind?
  • How do I retrieve message history?
  • Here's how you can contact us

Can’t find what you’re looking for? Get in touch!

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