1. Help Center
  2. Administering a Remind plan
  3. Best practices

Priority support

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Sam Sorkin
Customer Support

Available with a Remind plan.

We want to make sure you're able to use Remind to create meaningful and insightful communication which can be hard to do if you're having trouble with your account. To help make things simple and easy, we're providing priority support for everyone that is part of the Remind plan. 

This means that when you reach out to our Support Team, you'll be receiving speedy, efficient, and effective help. A few things to note so you can fully utilize the priority support you now have access to...

  • How to access priority support directly from your Remind account

Web   iOS   Android
  1. Select your name in the upper left.
  2. Click Help Center from the drop down menu.
  3. Select Contact Remind from the window that pops up.

 

 

 

  
  1. Tap the gear icon IMG_8408.JPG in the top left of the screen
  2. Scroll down to select Help Screen_Shot_2018-09-05_at_1.47.25_PM.png
  3. Select Contact Remind Screen_Shot_2018-09-05_at_1.47.36_PM.png

 

 

  

  
  1. Select the 3 vertical dotsScreen_Shot_2018-09-05_at_12.04.15_PM.pngfrom the top right of your screen
  2. Tap Account from the drop down menu
  3. Select the gear iconScreen_Shot_2018-09-05_at_12.08.00_PM.pngfrom the top right of the screen
  4. Scroll to the bottom to tap Help Screen_Shot_2018-09-05_at_1.17.56_PM.png
  5. Select Contact Remind Screen_Shot_2018-09-05_at_1.45.34_PM.png

If you're reaching out to our support team not directly from your Remind account, be sure to use your official school email address so we can provide the priority support now that you're on the Remind plan.

 

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