Duplicate Accounts - Web
| For all Remind users |
You may have a duplicate Remind account for one of the following reasons:
- You're connected to a Remind Hub school or district, and your organization created an account for you.
- You've used more than one email address or phone number with Remind.
- Your contact information has changed since you first signed up for Remind.
Or it may appear you have a duplicate Remind account because another community member has your current phone number associated with their Remind account. This article will show you how to merge duplicate accounts or pull a phone number that is now yours and add it to your Remind account on a browser, so you can start sending and receiving messages in one Remind account.
Note: Please do not add your phone number to your child's account. This can cause you to merge your parent account with your child's account accidentally and this action is irreversible.
If you'd prefer to review text instructions or use a screen reader, please open the following section:
Web Instructions
Please download any message history from your account before merging. Any private conversations will not transfer over but all new conversations moving forward will be linked to your new account.
- Log in to your Remind account on a computer.
- Click on the dropdown arrow next to your name.
- Choose Account Settings.
- Select Notification Preferences.
- Click Add contact method.
- Enter the phone number or email that may be associated with your duplicate account.
- Confirm your new device by entering a 4-digit confirmation code that was sent to your device.
- Review and verify the information that was found in the existing account is yours.
- If the information does not look familiar when reviewing the potential duplicate account please select I don't recognize that account. Your phone number or email address will still be added to your account.
- If it is your account, select That's also my account.
- Click Submit.
- Click Merge accounts to combine your duplicate accounts.
- You'll receive a confirmation email and/or text message when the merge is complete.
Troubleshooting tips
- If you need help logging in with the account your school created for you, please confirm what email address or phone number they may be using with a class owner or your school administrator.
- Log out of the Remind app before you share or change your device. This is to avoid your account from being accidentally accessed by another user.
- If the information does not look familiar when reviewing the potential duplicate account information please select I don't recognize that account. You may be using a previous deactivated/disconnected phone number.
- If you're not receiving a confirmation code to your device, you may have unsubscribed from receiving Remind messages in the past. Please Join a class or school by texting 81010.