Students younger than 13 years of age with Remind accounts are afforded extra safety, security, and privacy protections. We provide these additional protections and modified ways to use Remind to provide those younger students, their families, and their teachers with an optimal user experience, to incorporate our design values into our services, and, where required, to comply with various privacy laws and regulations.
The Children’s Online Privacy Protection Act (COPPA) is a US federal law that requires special privacy protections for kids younger than 13. When a student creates a Remind account, we require their date of birth. If they are under 13, we also require the name and email address or phone number of their parent. We then automatically send their parent or legal guardian an email with information about Remind, require the parent to approve the student's use of Remind, and we add the parent to all of the student's classes so that they can receive and reply to announcements on behalf of the under 13 student.
If the student does not provide Remind with their parent's email or phone number, or if the parent doesn't respond to Remind's notification, we delete the student's account.
How Remind Collects, Uses, and Protects Your Child's Information
Remind child accounts are created with name, date of birth, and email address and/or phone number. The name of students younger than 13 appears on our service as their first name and the first initial of their last name for privacy reasons. This information was either provided by the child or by their school, and it stays private. Remind is a communication platform that can transmit text, photos, and videos as well as facilitate voice and video calls. Media sent on Remind will be retained until deletion is requested. And for our tutoring services Remind will collect your child's voice recordings, device ID of the technology they use to participate in remote tutoring, and the Internet Protocol (IP) address associated with any tutoring session. Remind temporarily records and stores the audio of the session for quality and safety purposes. Remind doesn't rent or sell any personal data, and the platform doesn't include any 3rd party advertising. Other than the ways described in Remind’s Terms of Service, Remind won't collect, use, or share personal information.
If a parent would like to review, correct, update, or delete your or your child's information, you can contact Remind Support.
If the account of a student under 13 is inactive for at least 12 months, Remind automatically deletes all account information. Remind will only retain and use information if it's necessary for us to meet our legal obligations, resolve disputes, or enforce our agreements.
If you plan to have students younger than 13 in your class, you must uncheck the “I will only message people 13 or older” box when you create the class.
Although students under 13 can receive class or school announcements, they may not:
- Be directly added rather than invited to a class
- Join any class that has not been connected to a school on Remind
- Participate in any two-way conversations, except for Remind Tutoring students using chat during their sessions
- Start conversations or reply to announcements
- Create classes or groups
- Disable or enable replies
- Set office hours
Additional protections and capabilities can be added for schools, school districts, or organizations with a Remind Hub account. While we always comply with all applicable privacy laws and regulations, including COPPA, we may also work with the specific information in a school's or district's database to modify or customize the user experience and rules to meet those customers' unique needs.