Running Late to a Session
If a tutor is ever running late for a session, please reach out to the Support team through the Get Live Help button as soon as possible so Remind can connect with the student. If Remind Tutoring does not hear from the tutor in advance, Remind will be reaching out to them to check in.
Depending on how late the tutor is running, Remind will work with the student to coordinate a later start time or reschedule to a different availability. If the scheduled start time is pushed back, Remind Tutoring expects tutors to stay for the length of the session that they missed (eg, if a 40 minute session’s start time is at 3:10pm instead of the scheduled 3pm, Remind, and the individuals purchasing the session, expect the session to end at 3:50pm).
Please keep in mind that if the tutor is unavailable, Remind Tutoring may need to schedule with a different tutor to meet with the student.
Leaving a Session Early
If a Remind tutor ever needs to leave a session early, they should reach out to the Support team through the Get Live Help button as soon as possible. The tutor should let the student know that they will be leaving early as well and stop at a good stopping point. If less than 50% of the session is completed, tutors will not be paid for the session.
Remind Tutoring will work with the student and parent to reschedule a new time. Please keep in mind that if the tutor is unavailable we may need to schedule with a different tutor to meet with the student.
Tutors who are late to a session or leave a session early three times or more in a three month period may be removed from the Remind Tutoring platform.