Remind Coaching: How to schedule sessions from your Coaching Dashboard

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Remind has a new feature that allows you to schedule and edit your sessions at your convenience. Please review the article below for a walkthrough on how to make changes directly from your coaching dashboard.

Note: At this time, you can only edit or adjust sessions with your current coach. If you would like to switch coaches, please reach out to us through our help form here.


 

Booking a single session with your coach

  • Sign into your remind account
  • Click the coaching dashboard in the left hand navigation bar

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  • Below the students name and subject, select Book a Session

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  • Select the option of Just once

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  • Select the best day, time and length for your session
  • Click the book sessions button
  • Once scheduling has been completed you will receive an email confirmation with your session details. 

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Book a recurring plan with your coach

  • Sign into your remind account
  • Click the coaching dashboard in the left hand navigation bar

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  • Below the students name, select Book a Session 

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  • Select the recurring frequency you would like, Weekly or Every other week.

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  • Select the best day, time and length for your session
  • Click the Book sessions button
  • Once scheduling has been completed you will receive an email confirmation with your session details. 

 

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Reschedule existing session with your coach

  • Sign into your remind account
  • Click the coaching dashboard in the left hand navigation bar 

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  • Below the students name and subject, select Edit session 

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  • Click on reschedule

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  • Select the date, time and length of the session.
  • Click Update session
  • Once scheduling has been completed you will receive an email confirmation with your session details. 

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Adjusting your recurring plan with your coach

  • Sign into your remind account
  • Click the coaching dashboard in the left hand navigation bar 

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  • On same line as your student’s subject, select Manage plan 

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  • Select Request plan update.

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    • This will take you to submit a ticket with our customer care team to assist.
  • Make sure the form is filled out completely with details of your request
  • Once submitted someone will be in contact with you shortly via email

 

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Cancel recurring sessions for a week

  • Sign into your remind account
  • Click the coaching dashboard in the left hand navigation bar 

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  • Click the session you want to cancel
  • Click Edit session to the right of your scheduled session.

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  • Select cancel 

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  • Choose the reason for your cancellation
    • Add any additional information if applicable.
  • Click Cancel Session 
  • Once the session has been cancelled you will receive an email confirmation.

 

Cancel your plan

  • Sign into your remind account
  • Click the coaching dashboard in the left hand navigation bar 

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  • On same line as your student’s subject, select Manage plan 

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  • Select Cancel your coaching plan

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  • Choose the reason for your cancellation
    • Add any additional information if applicable.
  • Click Cancel plan.
  • Once the session has been cancelled you will receive an email confirmation.

 

Note: All sessions must be rescheduled or cancelled before 24 business hours. If sessions are cancelled after 24 business hours at the scheduled time for the session, it will result in being charged for the scheduled session.

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Reach out to us for help

If you need any assistance with the below items, please contact our customer care team by submitting a request here

  • Changing your coach
  • Updating your plan’s session length
  • If there are no session days or times available that work for your needs. 

 

 

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