How do I send translated messages as an administrator?

For all Remind administrators.

You can use our preferred language translation feature to effectively reach your community members by sending them messages in their home language. As an administrator, you have the ability to view and edit the preferred language of everyone on your organization's or class' people list. You also have the option of assigning a preferred language to each member in your organization when you've rostered using CSV sync 2.0.

Once you've set everyone's preferred language, you can easily enable preferred language translation in your message composer to send auto-translated district and school-wide messages via web, app, or SMS at any time. If you currently have replies enabled, when community members respond to you in their home language, the message will automatically translate back to your language upon receipt. Preferred language translation is a beneficial tool as it makes two-way communication and engagement accessible to everyone in your community all year long.

This article contains the following sections:

  1. Set the preferred language for your account
  2. Set the preferred language for all participants

  3. Send a translated message

Note: The preferred language translation feature is not available on the Remind app yet. 


Set the preferred language for your account

You can view and edit the preferred language associated with your account. We will automatically translate messages you receive into your preferred language when the sender uses the translation feature. 

Note 1: All web and app users can also set their preferred language via their own account. However, SMS-only users cannot set their preferred language at this time. As an administrator, you can edit it for them.

Note 2: The preferred language feature is only available on the latest version of the Remind app. All iOS app users must first update their Remind app to version 12.5 to use the feature. 

Web

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  1. Log in to your Remind account. 
  2. Click on your name located on the upper left side of the dashboard.
  3. Select Account settings
  4. Choose Profile from the navigation menu.                                                
  5. Scroll down to the Preferred language section.
  6. Click on the dropdown menu and select your preferred language.
  7. Select Save.

iOS

Note: The preferred language translation feature is not available on the Remind app yet. 

  1. Open the Remind app.
  2. Tap the gear on the upper left.
  3. Select Your account.
  4. Tap Change under the Preferred language section.
  5. Search for your language, or scroll through the list to find it.
  6. Tap the language you've chosen.

Your account will automatically update with your preferred language.

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Set the preferred language for all participants

We highly recommend that you view and edit the preferred language for all teachers, parents, and students in your organization or class. The default preferred language for all Remind accounts is blank. 

Note: If you have SIS synced using CSV 2.0, you can follow the instructions in section 4. users.csv here to assign a preferred language to all of your participants.

Web

  1. Log in to your Remind account.
  2. Select a school or class from the navigation menu on the left. 
  3. Click the People tab. mceclip1.png
  4. Select a participant from the list.
  5. Click Edit under the Preferred Language section.mceclip5.png
  6. Click on the dropdown menu to select the participant's preferred language.mceclip4.png
  7. Repeat steps 1-6 for all participants.

iOS

Note: The preferred language translation feature is not available on the Remind app yet. 

The preferred language feature is only available on the latest version of the Remind app. You must update your Remind app to version 12.5 before you can follow the instructions below to set the preferred language for participants via the app.

  1. Open the Remind app.
  2. Scroll down to the Owned section.
  3. Tap a class.
  4. Select the People tab.
  5. Tap the three vertical dots located to the right of a participant's name.
  6. Choose Change preferred language.
  7. Search for the participant's language, or scroll through the list to find it.
  8. Tap the language to select it.
  9. Repeat steps 1-7 for every participant. mceclip22.png

Note: You can only set the preferred language for participants via the classes you own in the iOS app at the moment.


Send a translated message

Use preferred language translations to increase organization-wide engagement by sending information to your community members in a language that they understand. Make it easy for them to stay informed and become involved in the activities that support your community's goals the throughout the year. 

Note: You must update your participants' preferred language before you schedule a message. We will not send a translated message to a participant if you set their preferred language after you've already scheduled the message.

Web

  1. Click mceclip0.pngNew message located on the upper left side of the dashboard.mceclip7.png
  2. Select Message or Urgent Message. mceclip36.png
    • Note: Only admins that have Urgent Message in their Remind plan will see that option.
  3. Choose your message recipients.
  4. Click Continue.mceclip1.png
  5. Type your message, and then click the globe icon. mceclip2.png
  6. Check the Translate this message box to activate preferred translation (it is set to disable by default).mceclip33.png
    • The list shows the number of participants that will receive a translated message in each language. 
    • Note: Prior to sending your message, we highly recommend updating the language preference for all message recipients that have No preference set.
  7. Optional: Tap a language on the list to preview the translated message, and then click Close.mceclip35.png
    • Note: Instead of clicking Close, you can click Back to original to see the message in the language that you wrote it in. 
    • mceclip42.png
  8. Click Send.mceclip32.png

All participants that have a preferred language associated with their account will receive the message in their home language. 

Note: When you send a message, the recipient will see the message in their preferred language. They can always click the message to see it translated in English. 

 

 iOS

Note: The preferred language translation feature is not available on the Remind app yet. 

The preferred language feature is only available on the latest version of the Remind app. You must update your Remind app to version 12.5 before you can follow the instructions below to send translated messages.

  1. Open the Remind app.
  2. Select a class. 
  3. Tap the message icon on the bottom right corner of the screen.
  4. Choose the type of message you want to send.
    • Note: Only admins that have Urgent Message in their Remind plan will see that option.
  5. Select the message recipients. 
  6. Click Next.mceclip37.png
  7. Type your message. 
  8. Tap the globe icon.
  9. Toggle the Translate this message button to the right to activate translations.
    • The list shows the number of participants that will receive a translated message in each language. 
    • Note: Prior to sending your message, we highly recommend updating the language preference for all message recipients that have No preference set.
  10. Preview the translated message.
  11. Click the back arrow to return to the composer screen.
  12. Select Send.

All participants that have a preferred language associated with their account will receive the message in their home language.

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