Remind Coaching

 

Scheduling

What is the availability for Remind Coaching sessions? 

Remind Coaching is available Monday through Thursday from 4pm to 9pm in your time zone.  

How do I schedule sessions?

When you purchase a session, you’ll be prompted to select a date and time; you can schedule sessions for the same day or within the next 7 days. 

You or your child can schedule a session by emailing coaching@remind.com or by messaging Remind Coaching through the Remind app during open hours. 

How do I cancel or skip a session?

If you need to cancel a Remind Coaching session, email coaching@remind.com or message Remind Coaching through the Remind app at least 24 hours before your scheduled session. You’ll receive a reply within 4 business hours. 

Will I be notified if my child schedules a session?

Yes, you will receive an email or message every time a session is scheduled. To make sure everyone’s in the loop, students are asked to provide the name and email for a parent before using Remind Coaching. Parents are notified when new sessions are purchased and receive a coaching summary after every session.


 


 

Our coaches 

Who can become a coach? 

Every Remind coach is a certified classroom math teacher with experience tutoring students. Like your teachers, they know the material inside and out—and what’s important to focus on for class.

What do we look for in a coach? 

We require all coaches to have teacher certifications and to go through criminal background checks—the same background check we put all Remind employees through. We individually interview every single potential coach and vet for experience tutoring children, helping them get unstuck, and tailoring towards different needs. Once selected, all coaches are trained to provide a consistent Remind Coaching experience. This includes setting and focusing on a shared goal, gauging progress, and following up with resources and tips.

What does coach training look like?

Once selected, all coaches are trained to provide a consistent Remind Coaching experience. This includes setting and focusing on a shared goal, gauging progress, and following up with resources and tips.

Can I choose which coach to work with? Will we get the same coach each time? 

Based on your child’s needs, we will recommend a coach with the right experience for the best fit. We see students being most successful when they work with the same coach each time and build a trusting relationship. However, you always have the option to change coaches by contacting us directly at coaching@remind.com

What is included in your background check?

Criminal checks across local, county, federal and global databased, as well as a sex offender search. 


 

Session details

What can I expect for the free trial session? What preparations are required?

Your first trial session will be a full 40-minute in-depth video chat session with interactive whiteboarding with a Remind coach—just like all paid sessions.

You’ll tell us what you need help with. You can share information about your child’s classwork, share any topics to work on, and upload homework assignments. Then, you’ll be paired with a Remind coach based on the information. Sessions include video chatting via Zoom with interactive whiteboarding on Scribble Together. 

How does it work?

You’ll be paired with a Remind coach based on the information you share about your child’s classwork, assignments, and any topics that you need help with. Sessions include video chatting via Zoom with interactive whiteboarding on Scribble Together.

At the time of a session, a Zoom link will be provided to you to begin the video call with your Remind coach. You may also access an interactive whiteboard via Scribble Together, which you can access through a provided link. After the session, the coach will send you and your child a summary of the session, additional resources, and recommended next steps.

Between sessions, you can text message Remind coaches during coaching hours for additional help. If you need a whiteboard, you can use the same Scribble Together link you were provided.

What topics do you cover?

We focus on math help for middle and high school math subjects. If your child needs help in something else, please contact us directly at coaching@remind.com and let us know what you need.

How can I be involved as a parent?

We encourage parents to participate in the coaching process as we believe that increases  success rates for students. Parents can communicate with the coaches before and during the session to share what your child needs help with. You can message Remind Coaching or your specific coach through the Remind app.

Parents are welcome to “sit in” on all video coaching sessions. You’ll also receive a summary email after each session and have the ability to communicate with the coach directly via email. 

How do you measure progress?

At the beginning of each session, the coach and your child will identify a clear goal for that session. The coach will assess how your child feels about that goal on a rating scale. At the end of the session, they will come back to that goal and rate how they feel about it now. Coaches will also track overall critical learning skills and subject matter knowledge gained over time. Everything is included in your session summary. 

Will the coach be with my child the entire time of the session?

Yes, the coach will be working directly with your child one-on-one for the entirety of the session. 

Can each weekly session be customized?

Yes, you can customize your weekly sessions. Each week, you will answer a few questions and upload any relevant homework assignments or problem sets that you specifically want to focus on. 


Subscription & Billing

Is the first session really free? 

Yes, your first session is free so you can try Remind Coaching. We want to make sure you feel confident in purchasing the service. Your first trial session will be a full 40-minute in-depth video chat session with interactive whiteboarding with a Remind coach. 

Why do you require a payment method for a free session?

We ask for a payment method to verify your identity and to serve as a form of parental consent. 

Additionally, by getting your payment information upfront, we can validate it for future payment. Since we also schedule time out of our coaches’ days, this way we can ensure the most seamless transition into the paid weekly subscription. 

We validate the payment by sending an authorization request to your financial institution to verify that your payment method works. You won’t be charged until 7 days after your first session. You will only be charged if you continue to use the Remind Coaching service.

How will I be billed? 

Your credit card will be charged 7 days after your first free session when you become automatically enrolled in the weekly subscription plan. You’ll be charged $40 once a week every week unless you cancel a session.

If the weekly subscription doesn’t work for you, our pricing is flexible and we can work on a billing option that works best for you. 

How do I cancel my subscription?

If you’d like to cancel your Remind Coaching subscription, email coaching@remind.com with your request. You can cancel your subscription at any time.

If you need to cancel a Remind Coaching session, email coaching@remind.com or message Remind Coaching through the Remind app during open hours. You’ll receive a reply within 4 business hours.


 

Custom Plans

How do I enroll in the custom plan?

You can enroll in a custom plan at anytime. Once you’re a customer, you can message us through the Remind app or email us at coaching@remind.com to switch plans. You tell us how often you want a session and how long. 

Do I have to enroll in a weekly plan?

Nope, you get to customize the frequency. You can start with just one session or schedule bi-weekly sessions for the rest of the year, whatever works best for your child’s needs and schedule. 

Can I do shorter or longer than 40 minute sessions?

Absolutely! We find 40minutes to be the most popular option—not too short, not too long, but we can customize to tailor to your child’s needs and schedule. It’s $40 for a 40-minute session, $60 for a 60-minute session, $30 for 30 minutes, and anything in between.