How do I retrieve message history?
For administrators with Remind Hub. Only available on web.
You can easily request message history from your teachers and other administrators from your dashboard online. Below are instructions on the different ways you obtain the history of group conversations, individual chats as well as class announcements. Please note you can only request message history via web at the moment. The link you receive for the message history will expire after 90 days.
This article contains the following sections:
- Prerequisite
- Retrieve your own message history:
- Request message history by role:
- How to approve message history requests
Prerequisite:
Make sure there is an active email address linked to your Remind account as your message history and other message history requests will be sent via email.
Retrieve your own message history
Group conversations and individual chats.
- Send a log of your group conversations and/or individual chats to your linked email by clicking on the three dots in the upper right hand side of the conversation feed.
- From the list, select Email message history. An email containing the message history will be sent via email linked to your Remind account as a PDF attachment.
Class announcements.
- Send a log of your class announcements history, by clicking on your name in the top left hand corner.
- Click on Account settings
- Click on Message history.
- Select the class in which you would like to export a PDF of announcements from.
- Select the start and end date and click Export.
An email will be sent to the email linked to your Remind account. Check your Spam or Junk folder if you do not see the email.
If you need any further support on requesting message history or for special requests, please contact support here.
Request message history by role
I am a school administrator
- Request message history from members of your school community by either selecting the box to the left of their name under the People tab in your admin dashboard, or by clicking the three dots to the right of their name and selecting Get message history.
- If your district has Remind Hub, you have to request permission to access the individual's message history from either the teacher directly or your district administrator.
- Request the individual’s class announcements and/or individual and group messages.
- Click Next and select the dates of the message history you would like to retrieve.
- Select Request Messages. The email request will be sent to the individual participant and they either confirm or deny your request. If they choose to share their message history, you will receive their message history via email. Check your Spam or Junk folder if you do not see it in your Inbox.
If you need any further support on requesting message history or for special requests, please contact support here.
I am a district administrator
Get message history for other participants.
As a district administrator, you’re able to retrieve message history for any participant linked to your organization.
- You can receive message history logs by clicking on the three dots next to a participant's name and selecting Get message history.
- You can choose whether you would like to receive announcements, individual and group messages, or both.
An email with PDFs containing the message history will be sent to the email linked to your Remind account. Check your Spam or Junk folder if you do not see it in your Inbox.
If you need any further support on requesting message history or for special requests, please contact support here.
How to approve message history requests
I am a district administrator
As a district administrator, you’re able to approve any message history requests for any school administrator linked to your organization. You can give school administrators access to message history from the start of your Hub subscription.
To submit a message history request a school administrator will follow these steps.
You will receive the request in your email. Click the Give access to messages button, and the school administrator will receive an email with a PDF containing the message history.