As a verified administrator, you can request to view a user's message history by navigating to their name in your school's People list. From the list of options that appears, select Request message history and whether you'd like to request the announcement history, conversations, or both.
The user will be notified about your request, and you can also add a custom message to the email they receive.
Here's what that email looks like:
Once they accept the request, the selected message history will be sent to you by email.
If you have a school or district plan, you will be able to access message history for any member of your school or district by finding the name of the participant and clicking the 3 dots on the far right.
If you need message history for an active investigation, please contact our Support team at email@example.com. We'll work with you and any law enforcement involved.