As a verified administrator, you can request to view a user's message history by navigating to their name in your school's People list. From the list of options that appears, select Request message history and whether you'd like to request the announcement history, conversations, or both.
The user will be notified about your request, and you can also add a custom message to the email they receive.
Here's what that email looks like:
Once they accept the request, the selected message history will be sent to you by email.
If you need message history for an active investigation, please contact our Support team at firstname.lastname@example.org. We'll work with you and any law enforcement involved.