As a verified administrator, you can request to view a user's message history by navigating to their name in your school's People list. From the list of options that appears, select “Request message history” and whether you'd like to request the announcement history, conversations, or both. You can also add a custom message to the email request sent to them.
Email sent to user:
Once they accept the request, the selected message history will be sent to you by email.
If you need message history for an active investigation, please contact our Support team at firstname.lastname@example.org. We'll work with you and any law enforcement involved.