What information is used to operate the Remind service?

Other companies make it possible for Remind to operate our service. These companies only have access to the account information they need to operate their own services.

Here are the companies we currently work with as well as their respective privacy policies. (This list might change over time.)

  • Ada to help users quickly find answers to their questions
  • Apple for push notifications to Apple devices
  • Amazon for push notifications to Amazon devices
  • Amazon Web Services (AWS) is our primary data warehouse and hosts our servers
  • Asana to help Remind employees manage their internal tasks
  • Braze to help us send important emails out to our users
  • Calendly to allow our customers to book appointments with our staff
  • Compose.io for hosted Elasticsearch
  • Customer.io for sending emails about Remind
  • DataDog for hosting metrics and generating alerts
  • DocuSign to manage customer and vendor contracts
  • Fabric.io for tracking iOS and Android crashes as well as mobile analytics
  • Facebook for social media marketing campaigns
  • Google for push notifications to Android devices
  • Google Analytics (including remarketing features) for web analytics and marketing campaigns. Google provides analytics opt-out tools here
  • HackerOne for identification of previously unknown software vulnerabilities
  • Heroku is used to run just a few of our web services
  • Imgix to help transmit image files in user messages
  • Inbenta to direct help requests to articles in our help center
  • LeanData to match business contacts in Salesforce to prevent duplicate records
  • Marketo to send emails to our business contacts in Salesforce
  • Mode Analytics for business data analysis
  • OpenMarket handles SMS messages over 81010
  • PagerDuty for paging us when there are production problems
  • Pusher for handling pub/sub notifications to mobile and web clients
  • Quip to help Remind employees share documents internally
  • Redislabs for hosting redis and memcache data stores
  • RingCentral to allow our sales employees to call prospective customers
  • Rollbar for tracking alerts and exceptions
  • SaaSOptics for customer billing
  • Salesforce to store our business contacts
  • Sendgrid for delivering Remind messages by email
  • Slack to allow Remind employees to communicate internally
  • Stripe for processing credit card payments
  • Sumo Logic is used for data analytics & debuggin
  • SurveyMonkey to assist with user research
  • Tellwise to email and call prospective and current customers
  • Twilio handles SMS Messages over regular phone numbers
  • VividCortex for database monitoring
  • Yesware for plain-text mail merges to email our community members
  • Zendesk and Zopim handle our customer support via email and web-based IM
  • Zoom to help with video calls