I get an error when I try to add a participant

If you get a prompt like "5 users were added successfully. 3 errors was detected. Fix them and resubmit", it could be due to one of the following reasons:

  • A user has blocked Remind by texting STOP. The user can re-join or resubscribe by texting the class or school code to the Remind number, 81010. 

  • A user has been banned from the school organization.

  • A user has been blocked by the owner of the class.

  • Users under the age of 13 aren't allowed to join a class that is owned by another student or parent. 

  • Users under the age of 13 aren't allowed to join a class that hasn't been linked to a school. 

To inquire about a blocked/banned user or if you are unsure how to proceed contact support@remind.com