Rescheduling and canceling sessions
Lead Time
Tutors have the ability to reschedule and cancel sessions on behalf of their students.
Tutors are able to reschedule sessions within the Remind application with at least 45 minutes notice, and can cancel sessions with at least 28 hours notice. Once these thresholds have passed, the option to reschedule or cancel a session will no longer be available in the tutor's Remind application and will have to be completed by the parent or student, or by reaching out to Remind Support.
Remind recommends rescheduling or canceling at least two days in advance. Sessions that are rescheduled or canceled with less than 24 hours notice may result in an instance of a Tutor No Show or Late Cancelation being recorded on the tutor's account.
Video Walkthrough
Rescheduling a session
In order to reschedule a session:
- Log in to your Remind account
- Select the session you would like to reschedule
- Click on the pencil - located to the right of your scheduled session
- Select Reschedule
- Select the new Date and Time of the session
- Confirm that you have communicated this change with the parent and student
- Press Continue
- Provide a reason for the reschedule and add a personal note to the parent and student
- Review the updated session date and time
- Press Reschedule session
Canceling a session
In order to Cancel a session:
- Log in to your Remind account
- Select the session you would like to cancel
- Click on the pencil - located to the right of your scheduled session
- Select Cancel
- Provide a reason for Remind from the drop-down list and a note to the parent and student
- Review the cancelation and the note for the parent and student
- Press Continue
Disclaimer: This functionality may not be present for all District Students. If you need to cancel a session with a District Student and you are unable to do so within your Remind Application, please reach out to Remind Support for intervention.