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Do I choose which tutor we work with?

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Alexia
Customer Support

Based on your student's needs, Remind will match your student with an appropriate tutor. All tutors with Remind are throughly vetted for student engagement and subject matter mastery. If, for whatever reason, your tutor wasn’t a great fit or if your needs change, Remind is happy to connect your student with a different tutor for subsequent sessions.

 

You have the option to change tutors at any point by contacting us here, choosing the “report a session issue” option, and putting the following information in the “details of your request” box:

  • Your student’s name
  • That you would like to have their tutor changed
  • The reason you would like to change your tutor so we can ensure your next tutor is a better fit

Please provide 1 business day to ensure the rematch is completed.

Related articles

  • How to cancel ALL tutoring sessions
  • How to reschedule a tutoring session
  • What education model does Remind Tutoring utilize?

Can’t find what you’re looking for? Get in touch!

  1. Help Center
  2. Families and students
  3. FAQs

Do I choose which tutor we work with?

Avatar
Alexia
Customer Support

Based on your student's needs, Remind will match your student with an appropriate tutor. All tutors with Remind are throughly vetted for student engagement and subject matter mastery. If, for whatever reason, your tutor wasn’t a great fit or if your needs change, Remind is happy to connect your student with a different tutor for subsequent sessions.

 

You have the option to change tutors at any point by contacting us here, choosing the “report a session issue” option, and putting the following information in the “details of your request” box:

  • Your student’s name
  • That you would like to have their tutor changed
  • The reason you would like to change your tutor so we can ensure your next tutor is a better fit

Please provide 1 business day to ensure the rematch is completed.

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Related articles

  • How to cancel ALL tutoring sessions
  • How to reschedule a tutoring session
  • What education model does Remind Tutoring utilize?

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